Rikki Cook
Vancouver
Summary
Hardworking and motivated individual with 8+ years’ experience in multiple fast-paced office environments. Proven organizational skills and thorough knowledge of corporate policies and procedures with well-developed administrative skills in written and verbal communication, bookkeeping and scheduling. Adept at managing multiple projects professionally and efficiently with a keen attention to detail.
Overview
24
24
years of professional experience
Work History
Pet Groomer
K9 to Five
07.2023 - Current
- Performed detailed inspections of pets' skin and coat condition during each grooming session.
- Assisted in the selection of appropriate shampoos, conditioners and other grooming products for each pet's individual needs.
- Cleaned and sanitized all grooming equipment after each use.
- Collected and recorded animal weight, medical records and allergies to prepare for grooming services.
- Communicated with clients to establish grooming needs and provide superior customer service
Pet Groomer
Baseline Animal Clinic
11.2008 - 12.2012
- Created and established the first grooming operation for dogs and cats within Baseline Animal Clinic.
- Consulted with owners and made recommendations on individual grooming needs of pets of all different breeds and sizes.
- Assisted with front office duties such as booking grooming appointments, follow-up phone calls to remind customers of upcoming appointments and confirmation calls.
- Promoted grooming services, packages and products to customers to increase store sales.
Assistant Office Manager
Paws Veterinary Clinic And Grooming Spa
10.2005 - 10.2008
- Oversaw receiving and organizing correspondence, answering and forwarding calls and managed office inventory by placing new supply orders.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Monitored payments due from clients and promptly contacted clients with past due payments.
Installation and Permitting
Arizona Propane
06.2005 - 09.2005
- Managed permits for all gas line installations for new developments and older homes.
- Received and submitted payments, accurately tracking amounts, issuing receipts and updating computer systems.
- Provided service calls for routed drivers efficiently and in a timely manner.
Accounting Clerk
Aall Insurance Group
04.2004 - 06.2005
- Handled both outgoing and incoming payments and invoices for 10 locations.
- Prepared customer policies and endorsements with over 30 different insurance companies.
- Verified customer transactions through OneNet as well as other Insurance carriers.
- Processed monthly unallocated payments, uploaded payments and sorted mail.
Receptionist
Gold's Horseradish
02.2003 - 03.2004
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Answered and directed incoming calls using multi-line telephone system.
- Processed orders and payments; updated accounts to reflect balance changes.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
Dat Entry
Service West Delivery
01.2002 - 01.2003
- Answered phone calls and input client orders into spreadsheets.
- Reviewed and updated account information in company computer system.
- Dispatched drivers for pick-ups and deliveries
Education
High School Diploma -
Available Upon Request
Skills
- Customer service
- Oral and written communication
- Payment processing
- Multi-Line Telephone Systems
- Cash Deposit Preparation
- Inventory Assessment
- Data Entry and 10-Key
- Billing and Invoicing
- Recordkeeping and Bookkeeping
- Scheduling and Calendar Management
References
other
Timeline
Pet Groomer
K9 to Five
07.2023 - Current
Pet Groomer
Baseline Animal Clinic
11.2008 - 12.2012
Assistant Office Manager
Paws Veterinary Clinic And Grooming Spa
10.2005 - 10.2008
Installation and Permitting
Arizona Propane
06.2005 - 09.2005
Accounting Clerk
Aall Insurance Group
04.2004 - 06.2005
Receptionist
Gold's Horseradish
02.2003 - 03.2004
Dat Entry
Service West Delivery
01.2002 - 01.2003
High School Diploma -
Available Upon Request