Summary
Overview
Work History
Education
Skills
Work Preference
Work Availability
Software
Interests
Timeline
Rikki Drake

Rikki Drake

Albuquerque,NM

Summary

Accomplished Culinary Services Director with over 25 years of leadership, team development, and operational excellence. Transitioning into customer support management and social media strategy. Proven ability to enhance performance, streamline processes, and deliver exceptional service experiences. Passionate about helping people, building inclusive environments, and driving innovative, human-centered solutions. Known for turning challenges into opportunities and consistently exceeding expectations with empathy, efficiency, and heart.

Overview

15
15
years of professional experience

Work History

Social Media and Marketing Manager

ABQ&Beyond Lesbian Group
07.2024 - Current
  • Developed and executed social media strategies that increased brand awareness by 40% in one year.
  • Managed content creation across platforms, resulting in a 25% increase in engagement rates.
  • Analyzed campaign performance using analytics tools, optimizing campaigns based on data insights.
  • Created and managed social media content calendars, ensuring timely and relevant posts.
  • Engaged with followers and responded to inquiries, enhancing customer satisfaction ratings.
  • Organized events and promotions, successfully increasing local market presence.

Culinary Services Director

Sinceri Senior Living
01.2023 - 11.2023
  • Company Overview: Sinceri Senior Living at Duluth, MN
  • Directed culinary department, ensuring compliance with health and safety protocols and HAACP procedures.
  • Recruited, trained, and supervised staff, enhancing team performance and efficiency.
  • Coordinated special events, driving community engagement and satisfaction.
  • Managed budgeting and P&L, achieving financial targets and maintaining accurate records.
  • Developed menus with a focus on special diets, improving resident health and satisfaction.
  • Streamlined team workflows, enhancing productivity by 20% through effective leadership.
  • Introduced tech-driven inventory system reducing waste by 25%.
  • Fostered a collaborative kitchen environment that improved team efficiency.
  • Implemented eco-friendly packaging, reducing environmental impact.
  • Sinceri Senior Living at Duluth, MN

Lead Chef

Commonwealth Senior Living
04.2022 - 11.2022
  • Company Overview: Commonealth Senior Living at Oak Ridge, TN
  • Led food preparation and cooking at an assisted living facility, ensuring high-quality meals and sanitation.
  • Maintained a clean and sanitary kitchen, adhering to health and safety standards.
  • Supervised a team of 12 employees, fostering a collaborative and efficient work environment.
  • Monitored stock levels and ordered products, ensuring kitchen operations ran smoothly.
  • Implemented procedures that improved kitchen efficiency and meal quality, resulting in positive feedback from residents.
  • Cultivated a team-oriented atmosphere, decreasing staff turnover by 20%.
  • Boosted kitchen efficiency, slashing meal prep time by 15%.
  • Introduced a seasonal menu, enhancing resident satisfaction.
  • Enforced strict inventory control, reducing waste by 10%.
  • Commonealth Senior Living at Oak Ridge, TN

Customer Support Specialist

Qurate Retail Group/HSN
09.2021 - 03.2022
  • Company Overview: Remote/Work From Home
  • Handled customer inquiries (40-60 per day) via chat, phone, and email, ensuring high satisfaction rates.
  • Utilized CRM software and ticketing systems to manage and resolve customer issues efficiently.
  • Met and exceeded KPI targets in a fast-paced, high-volume call center environment.
  • Provided technical support, sales assistance, and product information to enhance customer experience.
  • Boosted customer satisfaction through expert support and rapid problem-solving.
  • Eagerly engaged with customers to deliver top-tier service and support.
  • Provided empathetic customer assistance, prioritizing client needs.
  • Remote/Work From Home

Lead Cook/ Supervisor/ Kitchen Manager

Various
08.2010 - 02.2019
  • Company Overview: Various at Minnesota
  • Led kitchen team, ensuring high-quality dishes and adherence to safety standards, boosting customer satisfaction.
  • Managed inventory and supplies, reducing waste and optimizing costs through efficient resource use.
  • Trained and supervised staff, enhancing team performance and maintaining consistent food quality.
  • Developed new menu items, increasing customer engagement and driving sales growth.
  • Resolved kitchen issues promptly, maintaining smooth operations and high service standards.
  • Eager to master new skills and contribute positively to team goals.
  • Streamlined kitchen workflows, enhancing operational efficiency and team productivity.
  • Monitored compliance with health regulations, achieving 100% inspection pass rate.
  • Various at Minnesota

Education

Bachelor of Arts - Gender and Sexuality Studies

New Mexico State University, Las Cruces, NM
05-2026

Certificate in Office Management -

Wisconsin Indianhead Technical College, Superior, WI
05.1997

High School Diploma -

Superior High School, Superior, WI
06.1993

Skills

  • Proficient in Microsoft Office Suite
  • CRM Software
  • Organization
  • Teamwork and collaboration
  • Empathy
  • Rock star work ethic
  • Leadership
  • Adaptability
  • Active listening
  • Problem Solving
  • Communication
  • Motivation
  • Flexibility
  • Emotional Intelligence
  • Customer Service and Support
  • Creativity

Work Preference

Work Type

Full TimeContract WorkGig Work

Work Location

RemoteHybrid

Important To Me

Healthcare benefitsWork from home optionCompany CultureWork-life balancePersonal development programsCareer advancement

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Microsoft Office/Microsoft 365; Google Suite, Zoom, Slack, Salesforce, Zendesk, Hootsuite, ASPEN,

Interests

Cooking, social justice, LGBTQAI issues, hiking, biking, camping, reading, writing

Timeline

Social Media and Marketing Manager - ABQ&Beyond Lesbian Group
07.2024 - Current
Culinary Services Director - Sinceri Senior Living
01.2023 - 11.2023
Lead Chef - Commonwealth Senior Living
04.2022 - 11.2022
Customer Support Specialist - Qurate Retail Group/HSN
09.2021 - 03.2022
Lead Cook/ Supervisor/ Kitchen Manager - Various
08.2010 - 02.2019
Wisconsin Indianhead Technical College - Certificate in Office Management,
New Mexico State University - Bachelor of Arts, Gender and Sexuality Studies
Superior High School - High School Diploma,

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Rikki Drake