Hi, I’m
Rikki Ebenal
Program Manager
Austin ,TX
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings over a decade of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
16
years of professional experience
7
Certifications
Work History
Procore Technologies Inc.Austin, TX
Strategic Program Manager
11.2021 - Current
Job overview
- Leveraged project management processes and tools to define and execute projects.
- Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
- Identified program obstacles and communicated possible impacts to team.
- Established milestones and objectives based on input from functional areas and stakeholders.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Participated in vendor selection and management process for program initiatives.
Procore Technologies Inc.Austin , Texas
Implementation Manager, Enterprise
02.2020 - 11.2021
Job overview
- Researched and resolved barriers to successful system functionality, improving support and issue resolution.
- Oversaw implementation lifecycle processes based on organizational needs, regulatory requirements and customer demand.
- Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
- Created implementation methodologies to control project costs and meet deadlines.
- Advised team members on Energy and Public sector implementation strategy.
- Founding member of the Enterprise Owners team.
Bridgewater Consulting GroupIrvine, CA
Senior Principal Consultant
03.2017 - 02.2020
Job overview
- Analyzed problematic areas to provide recommendations and solutions including enhancement of existing reports, new reports, and development of a centralized portal.
- Improved performance, hiring practices and management systems to facilitate success of client's organization.
- Created monthly forecast templates and resource management allocations for approved projects.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
- Managed multiple offshore development teams.
- Renegotiated outsourcing contracts to save considerable costs.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed effective improvement plans in alignment with goals and specifications.
Southern California EdisonIrvine, CA
Senior Information Technology Specialist
02.2012 - 01.2015
Job overview
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Lead a team of Tier 1 and Tier 2 support teams.
- Key role in centralizing the IT Services desk.
- Implemented ITIL Service Management best practices to improve incident response times.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
Pomeroy IT Solutions Inc.San Clemente , CA
Lead Information Technology Business Analyst
11.2005 - 02.2012
Job overview
- Enhanced interfaces to promote better functionality for users.
- Assessed business requirements to create focused solutions.
- Provided recommendations regarding new hardware and software to keep IT infrastructure up to date.
- Planned computer systems using information engineering and structured analysis.
- Assisted in troubleshooting network, cyber-security and non-standard software and hardware related issues.
- Organized system operating procedures to strengthen controls.
- Presented business leaders with ROI estimations to drive project planning.
BancTecSan Clemente, CA
Information Technology Analyst
09.2004 - 11.2005
Skills
Program leadership
Affiliations
- Project Management Institute
- Scrum Alliance
Certification
Certified Scrum Master (CSM)
Volunteer
United States Marine Corps Cyber Auxiliary
- Current
Education Instructor - Cyber Safety
City of Canyon Lake Jan 2019 · 1 mo
- Developed and taught technology and technology safety classes to senior citizens in the community of Canyon Lake, Ca. Classes were scheduled and took place at the Canyon Lake public library.
Community Outreach
The San Onofre Nuclear Generating Station Jan 2012 - Jan 2014 · 2 yrs 1 mo
- Provided technology support for community outreach events educating the public on Nuclear Power. Participated in NRC public meetings, City Council Meetings, open houses at schools, civic centers, and city halls. The outreach volunteers welcomed city, state, and county officials.
Chair, Safety Conscious Work Environment
San Onofre Nuclear Generating Station Jan 2010 - Jan 2011 · 1 yr 1 mo
- Chaired the SCWE chapter within the IT&BI division at San Onofre Nuclear Generating Station. This chapter was formed in response to the Chilling Effects letter in 2010. I had the opportunity to work with and be mentored by one of the best in Nuclear Safety Culture at the plant. We addressed safety concerns from those in our group, created Action Plans, created an environment where employees felt safe to raise concerns without retaliation.
Brother Benno Foundation Inc
Poverty Alleviation Oceanside, Ca Jan 2005 - Jan 2016 · 11 yrs 1 mo
- A yearly event donating and creating care packages for the homeless community in Oceanside, Ca. Volunteered in the soup kitchen during the Thanksgiving and Christmas holidays every year.
Timeline
Certified Scrum Professional (CSP-SM)
11-2021
Strategic Program Manager
Procore Technologies Inc.
11.2021 - Current
Certified Scrum Master (CSM)
12-2020
Advanced Certified Scrum Master (A-CSM)
12-2020
Implementation Manager, Enterprise
Procore Technologies Inc.
02.2020 - 11.2021
Senior Principal Consultant
Bridgewater Consulting Group
03.2017 - 02.2020
ITIL V3
04-2013
Microsoft Certified Solutions Associate (MCSA)
02-2012
Microsoft Certified Technology Specialist (MCTS)
02-2012
Microsoft IT Professional (MCITP)
02-2012
Senior Information Technology Specialist
Southern California Edison
02.2012 - 01.2015
Lead Information Technology Business Analyst
Pomeroy IT Solutions Inc.
11.2005 - 02.2012
Information Technology Analyst
BancTec
09.2004 - 11.2005
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