Rikki Fegan
Long Beach,CA
Summary
Self-motivated and dependable who is offering years of outstanding costumer service experience. Highly skilled at meeting needs of diverse environments and maintaining professionalism. Expanding my skill sets is the ultimate goal.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Tutor
HeyTutor
10.2023 - Current
- Grades K-5
- Practice and teach basic curriculum skills to sharpen the use of basic fundamentals
- Working with teachers to communicate the progress of students
- Developed student confidence through positive reinforcement strategies.
Retail Service Specialist
AAA Auto Club of Southern California
Torrance, CA
11.2022 - 10.2023
- Processing DMV transactions: registration, tickets, title transfers, out of state vehicle transfers, suspension lifts, international driving permits
- Responsible for handling sensitive and personal information, Department of Motor vehicles data base.
- Weekly/ monthly goals for promotion of other services offered; travel, insurance, automotive
- Attraction ticket sales
Service Coordinator/BDC Service Representative
Lexus Of Cerritos
09.2021 - 11.2022
- Utilizing multiple systems and databases to look up information and update records
- Followed up with technicians and managers for updates
- Scheduled and confirmed appointments
- Answered telephones and directed calls
- Establish leads and follow-ups
- Drafted contracts for rental vehicles and acquired signatures
- Cashier
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Answering and sending emails
Food Server, To-Go, Hostess
Chili's Bar and Grill
04.2019 - 01.2022
- Calculated charges, issued table checks and collected payments
- Delivering food and beverages
- Set up tables and counters to prepare dining and serving areas
- Promotion for daily/ monthly specials
- Answering phones
- Keeping track of order efficiency
- Assembling orders in a timely manner
- Cashiering
- Stocking needed inventory.
Bartender
Benihana
04.2021 - 08.2021
- Operated cash register and Point of Sale (POS) system
- Managed bar area, cocktail design and menu and handled inventory
- Knowledge of liquors, wines and entrees
- Preparing both alcoholic and non-alcoholic drinks
- Calculated charges, issued table checks and collected payments
- Delivering food and beverage to guests
Food Server, Food Runner, Hostess
Johnny Rockets Restaurant
02.2016 - 09.2019
- Answered phone inquiries to schedule and confirm reservations
- Record takeout orders and respond to service questions
- Collecting payments from customers
- Delivering food and beverages efficiently
- Maintained cleanliness of working areas
- Serving and maintaining a section of tables
Education
Associate of Science - Business Administration
Long Beach City College
Long Beach, CA12.2024
Licensed Real Estate Agent - Real Estate
Kaplan Real Estate Education
09.2024
Skills
- Time management
- Quality control
- Decision-making
- Cash management
- Computer Operations
- Business operations understanding
- Organization and efficiency
- Telephone etiquette
- Cash register operation
- Costumer service
- Business development
- Databases
- Marketing
- Hospitality
- Teaching
- Analysis skills
Certification
Driver's License
Timeline
Tutor
HeyTutor
10.2023 - Current
Retail Service Specialist
AAA Auto Club of Southern California
11.2022 - 10.2023
Service Coordinator/BDC Service Representative
Lexus Of Cerritos
09.2021 - 11.2022
Bartender
Benihana
04.2021 - 08.2021
Food Server, To-Go, Hostess
Chili's Bar and Grill
04.2019 - 01.2022
Food Server, Food Runner, Hostess
Johnny Rockets Restaurant
02.2016 - 09.2019
Associate of Science - Business Administration
Long Beach City College
Licensed Real Estate Agent - Real Estate
Kaplan Real Estate Education