Rikki Garcia
SACRAMENTO,CA
Summary
Motivated professional with extensive experience in customer service, hospitality, sales and administrative tasks. Organized and dependable candidate successful at managing multiple priorities with a positive attitude and a willingness to take on added responsibilities to meet team goals. I am seeking to maintaining a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Anelgesic Services Inc.
11.2022 - Current
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Scheduled office meetings and client appointments for staff teams.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Performed research to collect and record industry data.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Assisted coworkers and staff members with special tasks on daily basis.
Server
Seasons 52
04.2022 - Current
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Leveraged personal connections within the industry to secure exclusive allocations of sought-after wines, enhancing the establishment''s reputation for its wine offerings.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Organized routine and special event orders to keep adequate inventory for forecasted needs.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Pension Administrator
Ascensus Retirement Services
06.2019 - 11.2022
- Increased operational efficiency by identifying areas of improvement in the pension administration process.
- Maintained detailed records of all pension transactions, ensuring accuracy and facilitating audits when necessary.
- Resolved participant issues promptly, maintaining a high level of customer satisfaction and fostering trust in the pension program.
- Assisted in conducting due diligence on prospective investment managers for inclusion in the organization''s approved list of providers for client portfolios.
- Assisted with design and implementation of various employee benefits programs.
- Researched and analyzed wage, salary and other industry trends.
- Managed complex pension cases, ensuring compliance with federal regulations and company policies.
- Negotiated contracts with service providers, securing competitive pricing while maintaining high-quality standards for the organization''s pension programs.
- Streamlined reporting processes by developing automated tools, enabling better tracking of pension plan performance and compliance measures.
Server
The Old Spaghetti Factory International Inc.
04.2021 - 02.2022
- Checked guests' identification before serving alcoholic beverages.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Customer Service Representative
Health Net
09.2018 - 03.2019
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Promptly responded to inquiries and requests from prospective customers.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Utilized customer service software to manage interactions and track customer satisfaction.
SERVER
The Old Spaghetti Factory International Inc.
04.2015 - 02.2017
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
No Degree - Psychobiology
Cosumnes River College
Sacramento, CAHigh School Diploma -
Sheldon High School
Sacramento, CA05.2012
Skills
- Clerical Support
- Payment Distribution
- Package routing
- Workflow Planning
- Spreadsheets
- Schedule Maintenance
- Microsoft Office
- Social media knowledge
- Documentation and Recordkeeping
- Fast Learner
- Accounting Support
- Recordkeeping
- Multi-Line Phone Systems
- Clear Communication
- Mail distribution
- Document and File Management
- Information Security
- Quickbooks
- Administrative Support
- File Organization
- Dedicated Team Player
- Documentation And Reporting
- Account Reconciliation
Timeline
Administrative Assistant
Anelgesic Services Inc.
11.2022 - Current
Server
Seasons 52
04.2022 - Current
Server
The Old Spaghetti Factory International Inc.
04.2021 - 02.2022
Pension Administrator
Ascensus Retirement Services
06.2019 - 11.2022
Customer Service Representative
Health Net
09.2018 - 03.2019
SERVER
The Old Spaghetti Factory International Inc.
04.2015 - 02.2017
No Degree - Psychobiology
Cosumnes River College
High School Diploma -
Sheldon High School
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