Rikki Hurst
Grove City,OH
Summary
Dynamic and results-oriented professional with a proven track record at Pike County Jfc, adept in problem-solving and time management. Excelled in fast-paced environments, significantly enhancing resident satisfaction through personalized care plans and efficient service delivery. Skilled in multitasking and POS systems, demonstrating reliability and attention to detail in every role.
Overview
10
10
years of professional experience
Work History
Adult Caretaker
Pike County Jfc
10.2022 - 09.2024
- Provided compassionate care to, assisting with daily tasks such as meal preparation and personal grooming.
- Remained alert to problems or health issues of clients and competently responded.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Improved satisfaction by promptly addressing maintenance requests and ensuring a clean living environment.
- Maintained accurate records of activities, incidents, and resident information for regulatory compliance.
- Recorded temperature, blood pressure, pulse, or respiration rate
- Enhanced living spaces, leading regular maintenance and repair efforts.
- Performed daily routines and activities for client, including meal preparation, medication reminders, and hygiene assistance.
- Promoted culture of respect and empathy, leading by example and setting positive tone.
- Increased resident satisfaction, listening to feedback and making necessary adjustments.
- Addressed emergency situations with calm and efficiency, ensuring resident safety.
- Organized transportation for residents to appointments, improving access to essential services.
- Managed medication schedules for resident to ensure timely and accurate administration.
- Enhanced resident' quality of life by organizing weekly social activities and outings.
- Developed personalized care plans, addressing unique needs of each resident.
Delivery Driver/Shopper
Doordash
10.2019 - 09.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Expedited deliveries to meet customer deadlines and requirements.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Ensured timely and accurate delivery of packages to customer locations, enhancing overall satisfaction with service.
- Reduced delivery times by optimizing route planning, demonstrating efficiency in daily operations.
- Maintained clean and safe vehicle, contributing to positive image of company.
Server/hostice
Roosters
08.2014 - 01.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
Education
Cosmetology
Creative Images
Dayton, OH2015
Business Management - Business
Westland
Galloway, OH01.2012
Skills
- Fast Learner
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Familiar with pos system
- Multitasking Abilities
- Reliability
Timeline
Adult Caretaker
Pike County Jfc
10.2022 - 09.2024
Delivery Driver/Shopper
Doordash
10.2019 - 09.2024
Server/hostice
Roosters
08.2014 - 01.2019
Cosmetology
Creative Images
Business Management - Business
Westland
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