Rikki Jennings
San Antonio,TX
Summary
Accomplished healthcare professional with significant experience at Walmart and Home Instead Senior Care. Effective in team leadership and enhancing workflow efficiency while delivering empathetic patient care. Skilled in vital sign monitoring and conflict resolution, promoting trust and compliance among clients and families. Committed to driving operational improvements and uplifting team morale.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Salaried Assistant Manager
Walmart
San Antonio, TX
01.2021 - 01.2024
- Led multidisciplinary teams of 50+ staff members in high-volume operations, strengthening leadership, delegation, and accountability skills directly transferable to clinical team environments.
- Directed daily operations including staffing, scheduling, and performance management while maintaining strict safety and compliance standards.
- Resolved high-stakes customer and employee conflicts using calm, solution-focused communication.
- Implemented workflow improvements that increased efficiency and team morale.
Certified Nursing Assistant (CNA)
Home Instead Senior Care
San Antonio, TX
01.2018 - 01.2021
- Delivered compassionate, hands-on care to geriatric and chronically ill clients in home-care settings.
- Monitored and documented vital signs, promptly escalating changes in condition to nursing staff.
- Supported individualized care plans focused on dignity, safety, and emotional well-being.
- Built trusting relationships with patients and families to promote adherence and comfort.
Salaried Assistant Manager
Walmart
San Antonio, TX
01.2016 - 01.2018
- Supervised daily retail operations and trained new leaders, strengthening coaching and mentoring abilities.
- Managed scheduling, inventory, and compliance initiatives in fast-paced environments.
Team Member
Sonic Drive-In
San Antonio, TX
01.2013 - 01.2016
- Delivered high-quality customer service in a fast-paced setting, developing strong multitasking and communication skills.
- Maintained sanitation and safety standards while supporting team efficiency.
Education
Associate Degree - Nursing (Accelerated)
ECPI University
San Antonio, TX03.2026
Skills
- Healthcare delivery expertise
- Monitoring vital signs
- Team leadership skills
- Conflict management strategies
- Workflow efficiency improvement
- Communication proficiency
- Development of care plans
- Staff training initiatives
- Reporting accuracy and documentation practices
- Performance review processes
- Employee scheduling solutions
Clinical Experience
Main Methodist Hospital — San Antonio, TX
Medical-Surgical I (Telemetry) – 72 hrs |
Obstetrics: NICU, Postpartum, L&D; – 36 hrs
CHRISTUS Children’s Hospital — San Antonio, TX
Pediatrics: Med-Surg, NICU, ED – 36 hrs
CHRISTUS Westover Hills — San Antonio, TX
Medical-Surgical II: Telemetry, PACU, Surgery – 72 hrs
PAM Health Warm Springs Rehab Hospital — San Antonio, TX
Rehabilitation Units – 72 hrs
Northeast Baptist Hospital — San Antonio, TX
Critical Care: ICU & Emergency Department – 72 hrs
Methodist Specialty & Transplant Hospital — San Antonio, TX
Mental Health: Adult, Geriatric & Emergency Psychiatric Units – 72 hrs
Leadership And Professional Skills
- Clinical Leadership & Charge-Nurse Support Readiness
- Staff Coaching, Precepting, & Peer Mentorship
- Conflict Resolution & Difficult Conversations
- Workflow Optimization & Unit Efficiency
- Crisis Management & Rapid Decision-Making
- Patient Advocacy & Ethical Practice
- Quality Improvement & Safety Culture Promotion
- Interdisciplinary Team Coordination
Core Rn Competencies
- Clinical Judgment
- Patient Safety & Risk Reduction
- Telemetry & Vital Monitoring
- Infection Prevention
- Medication Safety
- IV & Wound Care Support
- Therapeutic Communication
- Family Education
- Leadership Presence
- Team Collaboration
Certification
BLS, CPR, AED, American Heart Association, Same as current certifications
Rn Focused Clinical Strengths
- Perform comprehensive head-to-toe assessments and recognize early signs of patient deterioration
- Interpret vital sign trends, telemetry rhythms, and blood glucose patterns to support timely interventions
- Assist with medication administration, IV therapy, and wound care under RN supervision
- Utilize SBAR and closed-loop communication to enhance patient safety
- Maintain strict infection prevention standards and HIPAA compliance
- Provide patient and family education using trauma-informed and culturally competent approaches
- Collaborate effectively with physicians, pharmacists, respiratory therapy, and case management teams
Candidate Profile
Registered Nurse Candidate, Accelerated Associate Degree in Nursing (ADN) candidate with a strong foundation in acute care, patient advocacy, and clinical leadership. Brings over a decade of experience in healthcare support and operational management, combining hands-on patient care with proven team leadership and organizational excellence. Known for calm decision-making in high-pressure environments, clear communication with interdisciplinary teams, and a commitment to evidence-based, patient-centered practice. Anticipated RN licensure following graduation in 03/26.
Websites
Timeline
Salaried Assistant Manager
Walmart
01.2021 - 01.2024
Certified Nursing Assistant (CNA)
Home Instead Senior Care
01.2018 - 01.2021
Salaried Assistant Manager
Walmart
01.2016 - 01.2018
Team Member
Sonic Drive-In
01.2013 - 01.2016
Associate Degree - Nursing (Accelerated)
ECPI University