Summary
Overview
Work History
Education
Skills
Timeline
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Rikki Lynch

Arcadia,FL

Summary

Problem-solving Administrative Clinical Director qualified to manage health regulations, perform patient care and further motivate talented staff. Enthusiastic professional with a background in improving positive patient outcomes, finding creative solutions to administrative issues and interacting with diverse personalities. Patient-focused Registered Nurse offering 7-years in driving quality improvements and coaching nursing staff to reach their full potential. Strong organizational, communication, and multitasking abilities. Expertise in managing medical records, evaluating staff performance and developing continued care plans.

Overview

7
7
years of professional experience

Work History

Branch Clinical Director

Nursecore
07.2021 - Current
  • Mentored staff members through professional development opportunities, fostering a culture of continuous learning and growth.
  • Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
  • Assessed product quality by monitoring quality assurance metrics, reports and dashboards.
  • Investigated customer complaints and performed corrective actions to resolve quality issues.
  • Implemented corrective action plans based on audit findings, resulting in measurable improvements over time.
  • Cultivated a positive organizational culture that supported employee engagement, teamwork, open communication, ethical behavior, accountability.
  • Conducted regular performance evaluations for clinical staff, identifying areas for improvement and providing constructive feedback for growth.
  • Developed and maintained strong interdisciplinary team collaboration to ensure optimal patient outcomes.
  • Developed, implemented, revised, and evaluated policies and procedures.
  • Enhanced patient care by implementing evidence-based clinical practices and protocols.
  • Coordinated with external partners such as insurance companies, pharmaceutical representatives, and referral sources to ensure continuity of care for patients.
  • Identified nurses' and staff training needs and devised training programs to close gaps.
  • Collaborated with physicians and other healthcare professionals to develop comprehensive patient treatment plans.
  • Managed budgets and resources effectively, resulting in cost savings without sacrifice to quality of care.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Successfully negotiated client contract renewals to create increased revenue.
  • Facilitated regular staff meetings to encourage open communication, maintain high morale, and address concerns promptly.
  • Improved staff retention by fostering a positive work environment and providing ongoing professional development opportunities.
  • Boosted employee engagement by recognizing individual achievements, fostering teamwork, and providing ample support for career advancement.
  • Collaborated closely with executive leadership to develop long-term strategic goals for the agency's continued success.
  • Managed recruitment efforts for nursing staff positions, ensuring a strong talent pipeline of qualified candidates was maintained at all times.
  • Developed strong relationships with primary care providers to facilitate seamless coordination of care for patients transitioning from hospital or rehabilitation settings back into the community setting.
  • Streamlined documentation processes to ensure accuracy and timely completion of required paperwork.
  • Conducted ongoing evaluations of care plan effectiveness, making adjustments as needed to optimize results.
  • Ensured regulatory compliance by adhering to federal, state, and agency guidelines in all aspects of home health nursing practice.
  • Enhanced patient satisfaction by establishing trust and rapport through empathetic communication and active listening.
  • Provided physical assessments, medication, and chronic disease management to home health patients.
  • Determined and addresses individual home care needs by completing detailed assessments and reviewing documentation.
  • Collaborated with vendors to procure medical equipment, supplies and services.
  • Educated family members and caregivers on patient care instructions.
  • Monitored patient reactions after administering medications and IV therapies.
  • Managed patients recovering from medical or surgical procedures.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
  • Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
  • Performed triage on incoming patients and determined severity of injuries and illnesses.
  • Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
  • Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
  • Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
  • Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
  • Enhanced overall quality of life for patients suffering from chronic illnesses using a holistic approach that addressed physical, emotional, psychological, social wellbeing.
  • Promoted patient self-management through health coaching and motivational interviewing techniques.
  • Reduced hospital readmissions by providing thorough patient education and comprehensive discharge planning.
  • Oversaw financial management processes, including budgeting, cost control, and billing procedures.
  • Implemented staff training programs to improve skills and ensure consistent delivery of high-quality care.
  • Negotiated contracts with vendors, securing favorable terms and ensuring timely delivery of products/services essential for daily operations.
  • Coordinated outreach efforts within the community to raise awareness about available home health services.
  • Set goals for the organization's growth while maintaining high levels of client satisfaction through excellent service provision.
  • Delivered top-notch care for children with developmental disabilities, acquired illnesses or injuries.
  • Managed high-stress situations calmly, providing reassurance to distressed callers while gathering necessary information for accurate decision making.
  • Advised patients on pre- and post-operative instructions, medication administration and symptoms indicating emergency care.
  • Provided exceptional customer service to callers, establishing trust and rapport while addressing their health concerns.
  • Demonstrated excellent critical thinking skills when evaluating patient symptoms and determining the need for immediate intervention or further assessment.
  • Verified patient insurance eligibility and identified primary care physician, contacting office to obtain patient file.
  • Maintained accurate documentation of patient interactions, ensuring continuity of care across multiple healthcare providers.
  • Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.

Clinical Team Lead

Trilogy Home Healthcare
06.2018 - 06.2021
  • Fostered staff development and competency through supervision, coaching, trainings and team meetings.
  • Contributed to financial health of organization by managing delivery of billable services.
  • Achieved timely completion of projects by efficiently managing resources and prioritizing tasks for a clinical team.
  • Streamlined patient intake process, reducing wait times and increasing overall clinic efficiency.
  • Established patient-centered care model within a clinical team, promoting positive relationships and open communication between staff and patients.
  • Developed comprehensive treatment plans based on thorough assessment of patients' needs, leading to improved health outcomes for patients receiving care.
  • Enhanced patient care by effectively coordinating clinical team efforts and streamlining communication.
  • Developed tailored training programs for new hires, ensuring clinicians were equipped with necessary skills to excel in their roles as part of the clinical team.
  • Implemented evidence-based practices by staying current with industry research findings and incorporating new insights into daily operations within the clinical team structure.
  • Built strong relationships with patients' families, which led to increased trust and confidence in our healthcare services provided by the clinical team.
  • Coordinated regular team meetings to discuss case progress and address concerns or challenges, fostering an environment of open communication and collective problem solving.
  • Assessed patient history to identify concerning symptoms, diagnose concerns and develop tailored treatment plans.
  • Educated patients and families on disease management, medication safety, and at-home healthcare strategies to promote selfcare.
  • Contributed to the overall success of the home health agency by maintaining high levels of patient satisfaction and positive outcomes.
  • Identified early warning signs of patient deterioration or complications, promptly notifying physicians to adjust treatment plans accordingly.
  • Determined and addresses individual home care needs by completing detailed assessments and reviewing documentation.
  • Administered different therapies and medications in line with physician orders and treatment plan.
  • Administered medications and treatments as prescribed by physicians.
  • Streamlined communication between healthcare providers, patients, and families by acting as a liaison for all parties involved in the care process.
  • Served as a reliable resource for families seeking guidance on navigating complex healthcare systems and advocating for their loved ones'' needs.
  • Provided emotional support and kind companionship to patients and families to increase overall wellness.
  • Enhanced patient recovery rates through diligent monitoring of vital signs, medication administration, and wound care.
  • Performed skilled nursing procedures such as IV therapy administration, tracheostomy care maintenance under physician supervision when required.
  • Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.

Cardiovascular Registered Nurse

Bayfront Health Port Charlotte
03.2017 - 06.2018
  • Reduced hospital readmission rates through thorough discharge planning and patient education.
  • Proactively identified opportunities for process improvements within the cardiovascular unit resulting in increased efficiency without compromising patient safety or quality of care delivered.
  • Enhanced patient satisfaction by consistently delivering compassionate, culturally sensitive, and personalized nursing care.
  • Actively participated in case conferences to discuss complex patients'' needs and develop holistic care plans accordingly.
  • Monitored patient vital signs using electrocardiograms and other advanced equipment to foster telemetry care.
  • Managed hypertension, congestive heart failure, arrhythmias and other heart conditions by evaluating and monitoring pacemakers and defibrillators.
  • Facilitated successful transitions between shifts by conducting thorough bedside report handoffs that included detailed information about patients'' current conditions, recent interventions, pending tests or treatments, and anticipated needs during the next shift.
  • Promoted a positive work environment on the cardiac unit through effective communication, active listening, and conflict resolution skills.
  • Improved patient outcomes by providing comprehensive care to critically ill cardiovascular patients.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Educated family members and caregivers on patient care instructions.
  • Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.

Education

Associate of Science - Nursing

Southern Technical College At Fort Myers
Fort Myers, FL
03.2017

Skills

  • Budget Oversight
  • Clinical Quality Improvement
  • Employee Performance Evaluations
  • Resource Coordination
  • Exemplary communication skills
  • Critical Thinking
  • Employee Recruitment and Hiring
  • Medicare/Medicaid Compliance
  • Oasis Review
  • CHAP Accreditation Survey
  • Electronic Medical Records
  • Microsoft Office, Teams, Excel, and Zoom
  • Medication and IV administration
  • Wound Care
  • Quality Improvement
  • Clinical Staff Management

Timeline

Branch Clinical Director

Nursecore
07.2021 - Current

Clinical Team Lead

Trilogy Home Healthcare
06.2018 - 06.2021

Cardiovascular Registered Nurse

Bayfront Health Port Charlotte
03.2017 - 06.2018

Associate of Science - Nursing

Southern Technical College At Fort Myers

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Rikki Lynch