Rikki Overton
Fort Gibson,OK
Summary
Well-organized professional equipped with varied experiences in administrative roles. Ability to handle multiple projects simultaneously with a high degree of accuracy. Excellent time management abilities and resourceful approach. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports.
Overview
7
7
years of professional experience
Work History
District Receptionist
Indian Capital Technology Center
08.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Organized, maintained and updated information in computer databases.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Routed incoming mail and messages to relevant personnel without delay.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Compiled information from files and research to satisfy information requests.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Maintained integrity and confidentiality of human resource files and records.
- Verified proper collection and filing of FMLA documents.
- Assisted with writing job postings and job descriptions for boards.
- Handled administrative duties, filing, and errands.
- Maintained digital and physical filing systems.
Pharmacy Technician Trainee
Economy Pharmacy
08.2022 - 02.2023
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reviewed and verified customer information and insurance provider information.
- Collected co-payments or full payments from customers.
- Completed insurance forms and billed insurance companies.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Improved patient satisfaction by efficiently managing prior authorization requests and ensuring timely approvals.
- Reduced errors in documentation by meticulously reviewing medical records and verifying patient information.
Translation Assistant
TransPerfect
09.2017 - Current
- Assist in translated documents from English to Cherokee for National and International clients.
- Communicated effectively with clients to establish scope and requirements of translation, following up after submission of work to confirm satisfaction and understanding.
- Consulted specialized dictionaries, thesauruses and reference books to identify closest equivalents for nuanced terminology, words and phrases.
- Created and distributed agendas for meetings and conference calls as part of meeting preparation.
- Proofread, edited and improved documents of different sizes.
- Reviewed final works to spot and correct errors in punctuation, grammar and translation.
- Organized resources, records and personnel to accomplish aggressive targets.
- Developed and implemented strategies to streamline office operations.
Administrative Assistant
Cornerstone Funeral Home And Crematory
07.2018 - 09.2020
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors.
- Composed internal memos and external correspondence for senior management, and reviewed all documentation to eliminate errors.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and responsiveness of customer service department.
- Drafted memos, letters and marketing copy to support business objectives..
- Scheduled office meetings and client appointments for team of 5 professional Funeral Directors and Administrative Director.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Worked closely with manager to provide effective assistance for specific aspects of business operation.
- Communicated proactively with supervisors and immediately explained issues to ensure appropriate solutions.
- Managed and completed paperwork and overall office administration operations.
- Provided multifaceted services to colleagues and families by running errands, managing mail, scheduling appointments and arranging transportation.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
Education
Certificate - Oklahoma Real Estate Basic Pre-License
Barnes Real Estate School
Oklahoma City, OK05.2024
Associate of Applied Science - Nursing (RN), A.A.S.
Tulsa Community College
Tulsa, OK05.2025
Skills
- Microsoft Office
- Verbal and Written Communication
- Interpersonal Communication
- Issue resolution
- Project management/coordination
- File Management
- Document Preparation
- Administrative Support
- Medical Terminology
- Time Management
- Document Filing
- Data Entry
Timeline
District Receptionist
Indian Capital Technology Center
08.2023 - Current
Pharmacy Technician Trainee
Economy Pharmacy
08.2022 - 02.2023
Administrative Assistant
Cornerstone Funeral Home And Crematory
07.2018 - 09.2020
Translation Assistant
TransPerfect
09.2017 - Current
Certificate - Oklahoma Real Estate Basic Pre-License
Barnes Real Estate School
Associate of Applied Science - Nursing (RN), A.A.S.
Tulsa Community College
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