Summary
Overview
Work History
Education
Skills
Timeline
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Rikki Robertson

Richmond,VA

Summary

Seeking a customer success role at a dynamic company where my over 5 years of expertise in maintaining strong, long term relationships with customers, as wells as my technical skills, can contribute to the success of the company and the satisfaction of its customers.

Overview

7
7
years of professional experience

Work History

Technical Support Representative

Barefoot Spas
01.2022 - Current
  • In this position I work actively with the same customers, building long lasting relationships.
  • Assisting customers with troubleshooting issues.
  • Contracting technicians in the U.S to service company products
  • Creating work orders and sales order daily to assist technicians with our customers.
  • Data Entry
  • Used ticketing systems to manage and process support actions and requests.

Seasonal Worker

Maximus
11.2021 - 01.2022
  • Provide responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses
  • Assist callers with filling out online applications and submitting electronically to a plan provider for processing
  • Respond to telephone inquiries within staffing and time parameter

Customer Service Representative

KSI Auto Parts
10.2020 - 10.2021
  • Manage large amounts of inbound and outbound calls
  • Interact with a high volume of customers daily to process orders, answer questions, and help with overall needs
  • Maintain knowledge of KSI services and products

Customer Service Representative

Check N Go / Allied Cash Advance
02.2020 - 07.2020
  • Cash Handling
  • Loan Processing
  • Responsible for compliance with company/State policy and procedure including Federal regulation where applicable
  • Inbound/Outbound Calls

Leasing Consultant

Weinstein Properties
01.2019 - 02.2020
  • Greeted clients, showed apartments, and prepared leases.
  • Verified tenant incomes and other information before accepting lease applications.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Collected rent and tracked resident payments and information in computer system.

Front Desk Supervisor

Aloft Richmond West
11.2017 - 01.2019
  • Trained new staff on correct procedures.
  • Scheduled and assigned daily work and activities for team members.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.

Front Desk Agent

Aloft Richmond West
08.2016 - 11.2017
  • Handle all incoming calls as well as multi-tasking with guest inside the property
  • Check in guest in a fast paced environment ensuring request were met as well as accurate billing
  • Respond to guest inquiries and in a timely, friendly, and efficient manner
  • Guest satisfaction and accommodation upon arrival and departure

Education

High School Diploma -

Thomas Jefferson High School
06.2015

Skills

  • Oracle Software
  • CRM Software
  • Acumatica Software
  • Microsoft
  • Effective communication
  • Customer Service Expertise
  • Cross Functional Teams
  • Leadership
  • Issue Troubleshooting

Timeline

Technical Support Representative

Barefoot Spas
01.2022 - Current

Seasonal Worker

Maximus
11.2021 - 01.2022

Customer Service Representative

KSI Auto Parts
10.2020 - 10.2021

Customer Service Representative

Check N Go / Allied Cash Advance
02.2020 - 07.2020

Leasing Consultant

Weinstein Properties
01.2019 - 02.2020

Front Desk Supervisor

Aloft Richmond West
11.2017 - 01.2019

Front Desk Agent

Aloft Richmond West
08.2016 - 11.2017

High School Diploma -

Thomas Jefferson High School

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Rikki Robertson