Summary
Overview
Work History
Education
Skills
Timeline
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Rikki Robertson

Richmond,VA

Summary

Seeking a customer success role at a dynamic company where over 5 years of expertise in maintaining strong, long term relationships with customers, as wells as technical skills, can contribute to the success of the company and the satisfaction of it's customers.

Overview

7
7
years of professional experience

Work History

Patient Service Representative

Patient First Urgent Care Center
03.2021 - Current
  • Verified patient insurance eligibility and entered patient information into system.
  • Facilitated communication between patients and various departments and staff.
  • Take copayments and compiled daily financial records.
  • Verified insurance eligibility and coverage for patients.
  • Greeted and assisted patients with check-in procedures.

Leasing Consultant

Career Strategies Inc
02.2020 - 03.2021
  • Working actively with often returning customers, building long lasting relationships.
  • Assisting customers with troubleshooting issues.
  • Contracting technicians in to service company products around United States
  • Creating work orders and sales order daily to assist technicians with our customers.
  • Data Entry
  • Handled customer inquiries and suggestions courteously and professionally.

Leasing Consultant

Weinstein Properties
01.2019 - 02.2020
  • Greeted clients, showed apartments, and prepared leases.
  • Verified tenant incomes and other information before accepting lease applications.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Collected rent and tracked resident payments and information in computer system.

Front Desk Supervisor

Aloft Richmond West
11.2017 - 01.2019
  • Trained new staff on correct procedures.
  • Scheduled and assigned daily work and activities for team members.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.

Front Desk Agent

Aloft Richmond West
08.2016 - 11.2017
  • Handle all incoming calls as well as multi-tasking
  • Check in guest in an fast paced environment ensuring request were met as well as accurate billing
  • Respond to guest inquiries and in a timely, friendly, and efficient manner
  • Guest satisfaction and accommodation upon arrival and departure

Education

High School Diploma -

Thomas Jefferson High School
Richmond, VA
06.2015

Skills

  • Oracle Software
  • CRM Software
  • Acumatica Software
  • Microsoft
  • Effective communication
  • Customer Service Expertise
  • Cross Functional Teams
  • Leadership
  • Troubleshooting
  • Troubleshooting and Assistance

Timeline

Patient Service Representative

Patient First Urgent Care Center
03.2021 - Current

Leasing Consultant

Career Strategies Inc
02.2020 - 03.2021

Leasing Consultant

Weinstein Properties
01.2019 - 02.2020

Front Desk Supervisor

Aloft Richmond West
11.2017 - 01.2019

Front Desk Agent

Aloft Richmond West
08.2016 - 11.2017

High School Diploma -

Thomas Jefferson High School

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Rikki Robertson