Hi, I’m
Rikki Taylor
Fayetteville,NC
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
10
years of professional experience
1
Certification
Work History
Stop 1 FoodmartFayetteville , NC
Cashier Manager
08.2022 - Current
Job overview
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings.
- Kept daily sales reports accurately documented, as well as safe counted each day.
- Checked each vendor in per invoices as scheduled, issued accurate checks or money orders as documented in invoices.
- Issued store key holders as needed.
Tidy Team Cleaning & Home Care Fayetteville, NC
Small Business Owner
08.2015 - Current
Job overview
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Completed schedules, shift reports and other business documentation.
- Evaluated employee performance and developed improvement plans.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Disinfected bathrooms and removed mold from shower stalls and bathtubs.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas..
- Worked on cleaning team to service offices and other commercial buildings.
- Polished glass surfaces and windows..
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Interacted daily with various project managers, subcontractors and municipal inspectors to complete construction projects.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment for my employees.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease..
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
- Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
- Accomplished multiple tasks within established timeframes.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Consulted with customers to assess needs and propose optimal solutions.
- Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
- Employed prompt decision-making and in-depth research to resolve issues.
- Provided outstanding coaching to employees to boost productivity.
- Built and deployed operational procedures, training programs and administrative systems to handle needs.
- Used print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business.
365 Fast Mart Fayetteville, NC
Floater Cashier
02.2022 - 05.2022
Job overview
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Completed inventory counts and ordered merchandise.
- Reviewed weekly sales ads and monitored price changes.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register to record transactions accurately and efficiently.
Foodlion Distribution Center Dunn, NC
Warehouse Picker
09.2021 - 03.2022
Job overview
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Wrapped pallets in shrink wrap prior to loading.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Picked and packed order items.
- Followed orders precisely for correct items, sizes and quantities.
- Kept work areas neat, clean and free from debris.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Transported merchandise pallets to move in warehouse.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Manually transported warehouse materials weighing up to 1000+ pounds and maintained stamina while standing, sitting, bending and walking for extended periods of time.
- Safely and securely loaded items to prevent damage during transport.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Coordinated efficient shipping and receiving for 100 + trucks each day while implementing continuous improvement strategies to optimize team performance.
Short Stop MartFayetteville , NC
Cashier Team Lead
05.2016 - 06.2018
Job overview
- Trained team members on cash register operation and cash handling.
- Quickly and accurately counted drawers at start and end of each shift.
- Communicated with customers and team members to solve problems.
- Operated POS cash register and equipment to collect payments.
- Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
- Monitored areas for security issues and safety hazards.
- Generated routine reports and professional correspondence.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Received and processed customer payments.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Processed checks, cash and credit purchases or refunds.
- Displayed new stock and rotated existing products.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Analyzed purchases for signs of fraud.
- Developed standard operating procedures.
- Resolved escalated customer disputes with special actions such as discounts.
- Maintained stock within optimal levels to meet expected customer and sales levels.
- Educated employees on register use, merchandising and customer service.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations.
Education
Fayetteville Nursing Academy Fayetteville, NC
Phlebotomy from Nursing
01.2022
South View High SchoolHope Mills, NC
High School Diploma from English Language Arts
05.2009
University Overview
- Member of honor classes in English, science, and history
Skills
- Delegation and Supervision
- Financial Forecasting
- Coaching and Mentoring
- Merchandise Quality Assurance
- Till Counting
- Attention to Detail
- Cash Handling and Reconciliation
- Payment Processing
- Health and Safety Procedures
- Issue Resolution
- Financial Recordkeeping
- Investigating Problems
- Analyzing Profitability
- Verbal and Written Communication
- Scheduling and Time-Tracking
- Store Opening and Closing
- Handling Complaints and Inquiries
- Customer Service
- Time Management
- POS System Troubleshooting
- Policy Enforcement
- Team Leadership
- Safety Procedures
- Social Perceptiveness
- Cost Control
- Persuasive Negotiations
- General Housekeeping
- Inventory Audits
- Building Customized Solutions
- Financial Statement Review
- POS Inventory System Operation
- Records Organization
- POS Terminal Operations
- Originality and Creativity
- Administrative Documentation
- Maintaining Clean Work Areas
- Reading Comprehension
- Regulatory and Legal Compliance
- Administrative Duties
- Adaptable to Changing Demands
- Inventory Records
- Calendar and Scheduling Software
- Retail Industry Experience
- Shelving
- Documentation
- Support Oversight
- Advertising Strategy
- Problem Anticipation and Resolution
- Customer Experience Enhancement
- Cash Counting
- Motivational Leadership
- Financial Data Analyzation
- Process Improvement Initiatives
- Inventory Demand Forecasting
- Systems Assessment and Improvement
- Positive Reinforcement
- Inventory Accuracy
- Safety Issues Monitoring
- Recruitment and Training
- Special Assignments
- Effective Working Relationships
- Job Assignments
- Managing Routines
- Invoice Reconciliation
- Reconciling Cash Drawers
- Managing Multiple Tasks
- Account Management and Updating
Certification
- Starting School January 30th to obtain my PT - Phlebotomy Technician certification
Timeline
Cashier Manager
Stop 1 Foodmart
08.2022 - Current
Floater Cashier
365 Fast Mart
02.2022 - 05.2022
Warehouse Picker
Foodlion Distribution Center
09.2021 - 03.2022
Cashier Team Lead
Short Stop Mart
05.2016 - 06.2018
Small Business Owner
Tidy Team Cleaning & Home Care
08.2015 - Current
Fayetteville Nursing Academy
Phlebotomy from Nursing
South View High School
High School Diploma from English Language Arts
- Starting School January 30th to obtain my PT - Phlebotomy Technician certification
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