Rikki Tshikaya
LAUREL MD,MD
Summary
Skilled Junior System Administrator with hands-on experience in managing, installing, and troubleshooting system software and hardware. Demonstrated strengths in network configuration, server deployment, and data recovery. Known for improving system performance through regular maintenance and effective problem-solving strategies.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Junior System Administrator
True Technology Solutions
Laurel, MD
08.2022 - Current
- Installed, configured, and updated software and hardware components, ensuring system integrity and compatibility.
- Configured and supported virtual environments using VMware and Hyper-V, optimizing resource utilization.
- Developed and maintained comprehensive documentation for system configurations and procedures.
- Managed backup, user account and helpdesk systems.
- Monitored system performance using various tools such as SolarWinds, Nagios.
- Investigated root causes of application errors or system malfunctions.
- Met with stakeholders to collaborate and resolve problems.
- Developed scripts to automate routine tasks.
- Troubleshooted technical issues related to servers, networks, storage systems, virtualization platforms and other IT infrastructure components.
- Demonstrated expertise in configuring, managing, and troubleshooting various types of DNS, DHCP, TCP/IP, and other networking issues.
- Responsible for monitoring DEV, QA, and PRD applications, middleware, and infrastructure, and collaborating with team members to develop automation strategies and deployment processes.
- Monitor and maintain multiple high-visibility tools and applications to achieve 99.9% uptime.
- Configured and maintained a virtual server environment with VMware ESXi on a Dell PowerEdge R410 server.
- Configured DNS, NFS, and Apache on newly installed machines.
- Experienced in system administration, installation, upgrading, patches, migration, configuration, and troubleshooting.
Office Manager
Clear Bright Cosmetic Dentistry
Silver Spring, MD
02.2018 - 03.2022
- Reviewed files and records to obtain information and respond to requests.
- Developed SOP for staff and new team members.
- Interacted with vendors to negotiate contracts for hardware and software purchases or services rendered.
- Conducted research into emerging technologies that could improve operational efficiency.
- Coded and entered daily invoices with in-house accounting software.
- Maintained filing system for records, correspondence and other documents.
- Supervised staff members, organized schedules and delegated tasks.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored inventory levels and placed orders when needed.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Managed office budget to handle inventory, postage and vendor services.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Troubleshot program and system malfunctions to restore normal functioning.
- Tested, maintained and monitored computer programs and systems.
Education
Bachelor of Science -
Bowie State University
Bowie, MD01-2019
Associate of Arts -
Montgomery College
Rockville, MD01-2016
Skills
- System administration
- Virtualization management
- Network troubleshooting
- Backup management
- Performance monitoring
- Scripting automation
- Problem solving
- Patch management
- Storage management
- Infrastructure upgrading
- Project management
- Active directory
- System monitoring
- Linux administration
Certification
- Linux professional institute (LPI)
- CompTia Security +
- RHCSA (in progress)
Security Clearance
- Top Secret
Timeline
Junior System Administrator
True Technology Solutions
08.2022 - Current
Office Manager
Clear Bright Cosmetic Dentistry
02.2018 - 03.2022
Bachelor of Science -
Bowie State University
Associate of Arts -
Montgomery College
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