Rikki D. Marsh
Bay City,TX
Summary
Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.
Overview
11
11
years of professional experience
Work History
Telecommunications Operator
Brazoria County Sheriff's Office
05.2023 - Current
- Connected callers with appropriate professional, department, or business.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Supported customers by managing 60 calls per day efficiently while maintaining professionalism and upbeat tone.
- Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department
- Connected callers with appropriate professional, department, or business
- Maintained up-to-date knowledge of emergency call procedures
- Attended safety training meetings to learn procedures for handling medical and fire emergency calls
- Responded to service requests during and after business hours
- Managed and prioritized customer service requests to achieve prompt resolution
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Routed calls to police, fire, and ambulance service to meet individual call needs
- Answered calls from automatic routing system and took basic information from callers
Bookkeeper/Front Desk Service Associate/Cashier
Kroger
04.2020 - 04.2023
- Answering phone calls and finding solutions for complaints and questions
- Performing bill pay, money transfers, and money order transactions for over 500 customers
- Organizing and cleaning work area daily
- Faxing and documenting errors or changes done to fix issues in transactions
- Greeted customers and responded to requests for information.
- Helped over 1,000 customers complete purchases, locate items and join reward programs.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Operated register system to process new purchases, item returns and merchandise exchanges.
- Verified timekeeping records and handled any discrepancies with employees.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Processed payrolls on regular basis for more than 200 employees nationally.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled day-to-day accounting processes to drive financial accuracy
Food Service Associate
CHI St. Luke's Health
03.2018 - 03.2020
- Documented diets of patients to insure accuracy of meal ordering
- Greeted customers at counter to fulfill requests and answer questions
- Correlating information from phone calls and delegating said information to correct persons
- Made food according to standard recipes with requested changes for customer satisfaction
- Stocked condiments, beverages and plates for diners.
- Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items
- Set up buffet service and dining areas for up to 500 meals per shift
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock item
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
Customer Service Assistant
HEB
05.2012 - 04.2018
- Answered customer questions about product availability and shipment times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Managed 50+ incoming calls each day with utmost professionalism and knowledgeable service
- Managed over 500 incoming calls each day with utmost professionalism and knowledgeable service
- Offered basic technical support for clients on wide range of company products
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Organized and scheduled customer orders to appropriate departments
- Conducted client and market surveys to identify areas of improvement
- Communicated with suppliers to maintain updated information regarding status of current orders
- Responded to customer calls and emails to answer questions about products and services
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Maintained clean and organized work environment to maintain customer safety.
Director
Par Excellence
01.2016 - 05.2016
- Maintain inventory of Uniforms and, Purchased uniforms and equipment for organization while managing to remain in desired budget allocated
- Maintained inventory count and control of equipment and uniforms provided by organization
- Initiated cleaning of office area and closet space and helped with upkeep of organizing
- Communicated effectively with executive members to explain goals and duties
- Hired and directed 10 teams to achieve daily and long-term operations and business goals.
- Worked closely with organizational leadership and board of directors to strategically affect operational direction.
- Spearheaded innovative approaches to resource allocation and strategic planning
- Directed work of lighting and sound crews to coordinate efficient production operations
- Analyzed business needs while soliciting customer feedback for process improvements
- Evaluated company documentation to verify alignment with regulatory requirements
- Worked closely with organizational leadership and board of directors to guide operational strategy
- Monitored and coordinated workflows to optimize resources
- Formed strategic partnerships and connected with potential clients to drive business development
Resident Advisor
University of Houston Quadrangle
08.2014 - 05.2016
- Coordinated educational and social programs for residents in residence hall
- Inspected building of residence hall and ensured safety for 1,026 residents
- Incorporated office hour times to communicate with residents privately
- Documented incidents that involved residential life
- Awarded Resident Advisor of Year for residence hall employed
- Enforced policies and safety standards through building and room rounds.
- Promoted positive relations between residents and staff.
- Conducted daily welfare checks and coordinated with facility staff to meet resident needs
- Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs
- Enforced policies and safety standards through building and room rounds
- Solved grievances and complaints by collaborating with residents
- Supported personal needs of residents dealing with diverse conditions
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents
- Facilitated floor meetings to discuss concerns, review complaints, and convey information about policy changes
Education
Bachelor of Science - Hotel and Restaurant Management, Catering Management
Conrad N. Hilton College, University of Houston
4800 Calhoun Road05.2016
Skills
- Organizational
- Teamwork
- Data Gathering
- Customer Complaint Resolution
- Customer Relations
- Investigating Discrepancies
- Pay Adjustments
- Service desk team management
- Patient service
- Financial software
- Checking time cards
- Basic functions in Excel
- Switchboard management
- Professional communication
- Documenting activities
- Multitasking Abilities
Timeline
Telecommunications Operator
Brazoria County Sheriff's Office
05.2023 - Current
Bookkeeper/Front Desk Service Associate/Cashier
Kroger
04.2020 - 04.2023
Food Service Associate
CHI St. Luke's Health
03.2018 - 03.2020
Director
Par Excellence
01.2016 - 05.2016
Resident Advisor
University of Houston Quadrangle
08.2014 - 05.2016
Customer Service Assistant
HEB
05.2012 - 04.2018
Bachelor of Science - Hotel and Restaurant Management, Catering Management
Conrad N. Hilton College, University of Houston
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