Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Rikkieliz Dionisio

Nashville,TN

Summary

When it comes to leadership it’s important to lead by example, create healthy and positive work environments, and inspire others to bring their best self everyday.

Overview

12
12
years of professional experience

Work History

Customer Service Manager

Bootstrap Farmer
12.2020 - Current
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Monitored customer service operations to assess agent performance and provide feedback.
  • Excelled in personal quotas, achieving over 150 touch-points per day.

General Manager

Equinox
San Francisco, CA
10.2018 - 11.2021
  • Lead and motivate 6 departments with over 50 employees in energetic, high-performance environments
  • Manage multiple aspects of inventory control, payroll budget, daily bank deposits, shift coverage and general club maintenance
  • Utilize Medallia to closely manage member life-cycle to create unparalleled, individualized experiences
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning
  • Monitor, review, and analyze data and performance statistics, business metrics of all service types, and introduce and execute initiatives to improve performance; develop high impact, creative and data-driven solutions

General Manager

24 Hour Fitness
San Francisco, CA
12.2012 - 06.2018
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems
  • Guided club leaders in establishing goals, brainstorming and implementing innovative strategies, and achieving club and career goals.
  • Created strategic monthly outreach plans partnering to promote and sell across all revenue channels
  • Used Salesforce CRM platform to manage a pipeline of opportunities to exceed individual monthly and annual sales quotas
  • Take ownership of client issues and follow problems through to resolution


Sales Operations Manager

24 Hour Fitness
San Francisco, CA
12.2012 - 11.2014
  • Work alongside Sales Manager to lead team of sales associates to achieve largest sales revenue budget in district
  • Assign monthly sales goals accordingly and provide consistent one-on-one coaching to each sales associate
  • Expand business’s corporate partnerships by presenting corporate wellness packages to prospective clients
  • Perform sales related activities including lead generation events, assisting associates in strategic planning to achieve heir personal goals, and ensuring pipeline of leads is being managed accordingly to maximize business potential

Education

Bachelor of Arts - Human Services

San Francisco State University
San Francisco, CA
2016

Skills

  • Customer-focused
  • Effective problem solver
  • Training and mentoring

Accomplishments

    Equinox

  • 2018 Corporate Club of the Year
  • 2018 King of the Hill
  • November 2018 Employee Spotlight

    • 24 Hour Fitness

  • Two4Her District Captain
  • Regional Operations Captain
  • 2017 Club All Time High Winner

Timeline

Customer Service Manager

Bootstrap Farmer
12.2020 - Current

General Manager

Equinox
10.2018 - 11.2021

General Manager

24 Hour Fitness
12.2012 - 06.2018

Sales Operations Manager

24 Hour Fitness
12.2012 - 11.2014

Bachelor of Arts - Human Services

San Francisco State University

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Rikkieliz Dionisio