Summary
Overview
Work History
Education
Skills
References
Accomplishments
I have successfully raised three amazing human beings.
Timeline
Rikki Lee Hutchings

Rikki Lee Hutchings

Sacramento,CA

Summary

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.

Overview

20
20
years of professional experience

Work History

SHIFT SUPERVISOR/SERVER

Dennys
04.2016 - 06.2022
  • Performed end-of-day reconciliations, ensuring all tips are paid out to servers, and all drawers are counted and balanced
  • Supervised shift employees and ran breaks for all kitchen and front-of-house staff
  • Assisted the general manager in scheduling
  • Greeted and accommodated guests, building positive experiences from the first interaction
  • Prepared and served food and beverages to customers
  • Checked in with guests throughout meal service, replenished drinks, and catered to additional requests
  • Delivered customer checks and securely processed credit card or cash payments
  • Use good communication skills to reduce guests’ dissatisfaction
  • Used focus and memorization skills to keep track of tables and remember orders
  • Attended company and restaurant-required training and meetings
  • Encourage guests to buy additional items such as appetizer drinks and desserts
  • Prioritized multiple tasks in a dynamic environment and stayed calm and composed
  • Resolve customer complaints and inquiries in a timely manner
  • Assisted with the training of new staff members.

SCHEDULING COORDINATOR

Housekeepers Plus Cleaning Co.
01.2019 - 09.2021
  • Online Marketing
  • Scheduling and dispatching of cleaners to jobs
  • Bookkeeping
  • Forecasting upcoming work volume to develop schedules
  • Assist the Owner with the hiring of all new employees
  • Complex issue resolution, Trained new cleaners
  • Established and implemented policies and procedures to improve efficiency.

SERVER/CATERING ASSISTANT

Silver Sage Catering
08.2011 - 03.2020
  • Assembled and delivered food and supplies for catered functions to scheduled locations
  • Followed health and safety guidelines in all catering activities
  • Prepared a variety of dishes from cold salads to hot entrees
  • Monitored and replenished items needed for dining and catering
  • Set up tables for function in accordance with banquet event order
  • Monitored food temperature and quality standards during events
  • Maintained a clean and sanitary work area
  • Solicited feedback from customers to report concerns to the caterer
  • Served tables with over twenty people seated
  • Cleaned up after the venue event and assisted with inventory, food storage, and other closeout tasks.

ADMINISTRATIVE ASSISTANT

The Way Ministries
01.2017 - 02.2019
  • Assisted the director in all aspects of planning and coordinating all events, and in all aspects of managing the office: mail, phones, e-mail, supplies, work orders, invoices, and client communications
  • Assisted the executive management team in making informed decisions by providing timely and accurate administrative support
  • Maintain files and filing, kept sensitive information confidential
  • Screened incoming telephone calls, routing to appropriate personnel
  • Provided cross-coverage support for other administrative personnel
  • Compiled and entered data into various databases to ensure accuracy and completeness
  • Maintain calendars and schedules to set appointments for the management team
  • Built and maintained relationships with vendors and other external contacts
  • Maintained office inventory by assisting with supply orders and served as the primary point of contact for facilitating operational and administrative inquiries
  • Opened, routed, and distributed incoming mail to staff members
  • Prepared for and arranged conference meetings, and travel reservations for office personnel
  • Arranged for repairs for any office equipment malfunctions.

LOAN PROCESSOR/LOAN AGENT

California Loan Centers
03.2009 - 05.2014
  • Analyze applicants’ financial status, credit, and property to determine the feasibility of granting loans, as well as to find which products would suit them best
  • Meet with clients to obtain agreements
  • Ensure the completeness and accuracy of all necessary documents
  • Stay abreast of new topics of loans and other financial services products to better meet customers’ needs
  • Submit applications to credit analysts for verification and recommendation
  • Compute payment schedules
  • Analyze potential loan markets and develop referral networks to locate prospects for loans
  • Confer with underwriters to aid in resolving mortgage application issues
  • Work with clients to identify their financial goals and find ways of reaching those goals
  • Monitored loans in the pipeline to prevent delays or interruptions
  • Called and wrote credit bureaus and employers to verify the accuracy of loan applicant information
  • Created spreadsheets to improve the management of loan files and accuracy.

EXECUTIVE ASSISTANT

Cedar Roof Care & Crown Concrete
04.2006 - 12.2008
  • Bookkeeping
  • Performed general office duties; filing, answering phones, directing calls, taking dictation, and writing letters to customers
  • Marketing
  • Payroll
  • Executive calendar maintenance
  • Prepared bank deposits
  • Calculate and prepare checks for utilities, taxes, and other payments
  • Maintain inventory records
  • Calculate the cost of materials, overhead, and other expenses based on estimates, quotations, and price lists
  • Customer service; handling all customer complaints and compliments.

DISPATCH COORDINATOR

Finishing Touches Construction, Inc.
11.2004 - 01.2006
  • Assisted field supervisor with scheduling 165 employees in the field daily
  • Recorded the schedule into the logbook
  • Executed the dispatch of field personnel to various locations
  • Communicated with employees in the field via Nextel’s 2-way radio system
  • Evaluated problematic conditions affecting service and reacted accordingly to resolve issues
  • Monitor detailer’s hours to prevent DOT violations
  • Developed action plans with field personnel to reduce service failures
  • Scheduled and facilitated required repairs to restore service and schedules accordingly
  • Coordinated daily workflow in adherence with critical timelines
  • Developed and implemented an Excel spreadsheet scheduling system, which saved the company countless man-hours
  • Trained management in the Excel schedule that I created.

PROJECT COORDINATOR

Tower Up Construction, Inc.
06.2002 - 10.2004
  • Identified opportunities to optimize project performance
  • Coordinated staff schedules according to project deadlines and budget requirements
  • Communicated with clients to discuss project objectives and requirements
  • Facilitated team meetings to communicate workplace needs, Safety Standards, and overall progress
  • Provided administrative support and workplace training to team members
  • Delegated specific tasks to various employees and teams to meet time frames and increase overall performance
  • Managed competing demands
  • Adapted to frequent changes, delays, and unexpected events
  • Ordered new equipment for projects and tracked company inventory levels
  • Recommended department workflow and progress improvements to the project manager
  • Reported project progress, and updates to clients
  • Monitor project milestones and deliverables
  • Accepted bids and hired all subcontractors for each project as specified in the plans
  • Created project status presentations for customers and project personnel
  • Scheduled and facilitated project meetings
  • Assigned duties and responsibilities to project personnel
  • Monitored costs incurred by project staff to identify budget issues
  • Ordered all inspections, permits, and USA inspections
  • Made all travel arrangements for Staff and crew
  • Delivered completed close-out binder to satisfied clients at the end of each project.

Education

Real Estate Principles Certificate -

Accredited Real Estate School, Carmichael, CA

High School GED - undefined

The Grant Skills Center

Associate of Science - Agribusiness Operations

Consumnes River College, Sacramento, United States
08.2026

General Business - undefined

American River College, Sacramento, CA
04.2024

Skills

  • Multitasking with great attention to detail
  • Microsoft Office Suite
  • Genesis Loan Origination Software
  • Payroll, both manual accounting and Quick Books
  • Accounts Payables & Accounts Receivables
  • Research and Analysis
  • Project Coordination
  • Business Development
  • Inventory Control
  • Training and mentoring
  • Business Administration
  • Continuous Improvement

References

AVAILABLE UPON REQUEST

Accomplishments

  • Used Microsoft Excel to develop scheduling spreadsheets. By automating this daily task, I saved Finishing Touches countless man hours.

I have successfully raised three amazing human beings.

My utmost greatest achievement is that I am a Mother, and a Grandmother. I have been a mother since I was sixteen years old, being a Mother has always been my main occupation, I believe it is the most important job a woman can ever have, topped only by being a Grandmother. My Children are now all three grown and successful in all of their endeavors. They are well adjusted, happy people, who make a positive contribution to their communities, help whenever they are able, and I couldn't be more proud of the people they have become. I am proud of each role I have listed on my resume, each had it's own set of unique challenges, and accomplishments, however, all of my work experience were secondary roles, as being a Mother is where I hold my master's degree. 

Timeline

SCHEDULING COORDINATOR - Housekeepers Plus Cleaning Co.
01.2019 - 09.2021
ADMINISTRATIVE ASSISTANT - The Way Ministries
01.2017 - 02.2019
SHIFT SUPERVISOR/SERVER - Dennys
04.2016 - 06.2022
SERVER/CATERING ASSISTANT - Silver Sage Catering
08.2011 - 03.2020
LOAN PROCESSOR/LOAN AGENT - California Loan Centers
03.2009 - 05.2014
EXECUTIVE ASSISTANT - Cedar Roof Care & Crown Concrete
04.2006 - 12.2008
DISPATCH COORDINATOR - Finishing Touches Construction, Inc.
11.2004 - 01.2006
PROJECT COORDINATOR - Tower Up Construction, Inc.
06.2002 - 10.2004
Accredited Real Estate School - Real Estate Principles Certificate,
The Grant Skills Center - High School GED,
Consumnes River College - Associate of Science, Agribusiness Operations
American River College - General Business,

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Rikki Lee Hutchings