Rikki McBride
Dallas,GA
Summary
Motivated, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Well-versed in training, educating, motivating and supporting staff members with the willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
3
3
Certification
Work History
Licensed Esthetician/Owner/Operator
Royal Glow Aesthetics
10.2020 - Current
- Discussed procedures and treatment options with clients.
- Developed individualized, therapeutic skin care programs.
- Advised clients on proper home-care regimens.
- Assisted in developing monthly promotional campaigns to attract new clients.
- Sterilized equipment for patient treatments.
- Stocked treatment rooms with proper supplies.
- Informed guests of appropriate products available to increase retail sales.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Educated patients on treatment options.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Fostered friendly, warm, and exceptional customer experience.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Managed day-to-day business operations.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Established foundational processes for business operations.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
Content & Social Media Manager
Breath Of Life Training LLC
08.2017 - Current
- Developed and promoted corporate brand, images and identity to media and public.
- Increased online enrollment by 15%
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Oversaw social media presence and aligned posts to include branding and trending ideas.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
- Cultivated strong corporate image and identity with clear branding.
- Reviewed marketing materials and documents for brand accuracy and trending design.
- Created and implemented impactful strategies to increase company brand awareness and engagement.
- Suggested and implemented new features to develop brand awareness.
- Created and implemented systems and processes for monitoring media coverage.
- Managed editorial calendars and rescheduled PR events and meetings.
- Increased brand awareness through development and implementation of successful public relations campaigns.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Designed and implemented social media strategies to align with business goals.
Lead Instructor/Office Manager
Breath of Life Training LLC
08.2017 - 07.2022
- Performed instructional services for Medical Assistant students, Phlebotomy Technicians, EKG Technicians and Medical Billing and Coding Techs.
- Identified program successes and failures based on student assessments and course reviews.
- Engaged students in academic and practical conversations that elicited critical thinking, creativity, collaboration and communication.
- Supervised and monitored students' use of tools and equipment.
- Established goals for courses with organized outlines and detailed lessons.
- Self-motivated, with a strong sense of personal responsibility.
- Created, planned and documented programs of study meeting individual needs and abilities of students.
- Maintained a positive and professional attitude at all times
- Met training needs with well-organized, factual programs based on contemporary requirements.
- Creatively marketed for new student enrollment via Facebook, Instagram and the company website
- Training and coaching to temporary instructors and provide functional training to permanent instructors
- Develop state approved lesson plans, training plans and meeting agendas with office staff using training materials and lessons learned
- Create lists of in-depth questions to facilitate class discussions on reading material
- Proctor comprehension quizzes, national and state exams
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Organized & hosted monthly and yearly activities for employee morale
- Provides assistance to students during in-class assignments, such as group projects, worksheets and test preparation
- Taught CPR/First Aid/AED and BLS Classes
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed students expectations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Reported to senior management on organizational performance and progress toward goals.
- Successfully managed budgets and allocated resources to maximize productivity and profitability and increased enrollment by 32%
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Maintained computer and physical filing systems.
- Performed PPD Test and Drug Screening Test
Medical Assistant/Front Desk Office Manager
Magnolia Women’s Healthcare
03.2014 - 07.2016
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Verified patient insurance coverage and collected required co-payments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Performed lab work, EKGs, and took vital signs such as blood pressure, temperature, height and weight
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Called and faxed pharmacies to submit prescriptions and refills.
- Perform urinalysis tests; prepare samples for lab analysis and file lab reports
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Responded to customer service inquiries, both in-person and by telephone.
- Modeled positive attitude and encouraged front desk employees when dealing with difficult patients.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Prepared bank deposits and handled business sales, returns and transaction reports.
Medical Assistant
Clemons Family Practice
10.2007 - 11.2012
- Promoted to Back Office Supervisor 2nd Year at Practice
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Optimized patient/physician /employee scheduling and time to best increase profits and accounts receivables
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Implemented care and efficiency improvements to support and enhance office operations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Oriented and trained new staff on proper procedures and policies.
- Supervised billing department, back office and medical staff of 12 employees
- Conducted employee staff meetings and performance evaluations in effort to increase productivity
- Track employee work hours, trends and scheduling
- Proficient in QuickBooks, Excel, Word, Power Point, pdf file conversion, CPT, ICD-9 insurance billing
- Acted as a liaison between the physician, employee, and patient in a clinical setting and business setting
- Performed Phlebotomy for lab testing, as well as obtaining EKGs, and vital signs on patients
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted in answering phone calls and scheduling appointments
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients
Area Manager
Jackson Hewitt Tax Service
08.2007 - 04.2009
- Improved process efficiency by implementing new client retrieval process and correcting poor work habits.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Held meetings with director to identify techniques to overcome sales obstacles.
- Drove revenues and team morale by developing and deploying sales contests.
- Supervised 13 location managers and managed 50+ employees, maintaining contractual, compliance and reporting requirements for all areas and assets.
- Coordinated with other district managers to actualize performance improvement strategies.
- Oversaw budget planning, strategy development, community outreach for organization.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Generated financial and operational reports to assist management with business strategy.
Education
Licensed Esthetician - Esthetics
Bryan Sexton Esthetics Institute
Martinez, GA02.2021
Allied Health Instructor -
Breath of Life Training LLC
Martinez, GA08.2017
Medical Assistant Program -
Breath of Life Training LLC
Martinez, GA03.2016
Diploma -
Statesboro High School
Statesboro, GA05.2006
Business Administration And Management
Georgia Southern University
Statesboro, GASkills
- Profit and Loss Analysis
- Business Planning
- Hiring and Staffing
- Customer Relations
- Team Oversight
- Coaching and Mentoring
- Design Coordination
- Operations Management
- Training and Development
- Program Creation and Implementation
- Adaptable and Flexible
- Balanced Work Ethic
- Employee Motivation and Performance
- Leadership and People Development
- Operational Efficiency and Safety
Certification
Medical Assistant Certificate
Phlebotomy Certificate
CPR & First Aid
Affiliations
ASCP Member, East Georgia Pop Warner Cheer Coordinator and Cheer Coach, Greenbrier Pop Warner President, Girl Scout Troop Leader, Our Girls Rock Too
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Licensed Esthetician/Owner/Operator
Royal Glow Aesthetics
10.2020 - Current
Content & Social Media Manager
Breath Of Life Training LLC
08.2017 - Current
Lead Instructor/Office Manager
Breath of Life Training LLC
08.2017 - 07.2022
Medical Assistant/Front Desk Office Manager
Magnolia Women’s Healthcare
03.2014 - 07.2016
Medical Assistant
Clemons Family Practice
10.2007 - 11.2012
Area Manager
Jackson Hewitt Tax Service
08.2007 - 04.2009
Licensed Esthetician - Esthetics
Bryan Sexton Esthetics Institute
Allied Health Instructor -
Breath of Life Training LLC
Medical Assistant Program -
Breath of Life Training LLC
Diploma -
Statesboro High School
Business Administration And Management
Georgia Southern University
Medical Assistant Certificate
Phlebotomy Certificate
CPR & First Aid
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