RikkiNicole Taylor-Herring
Sacramento,CA
Summary
Dedicated customer service professional with diverse experience in receptionist, call center, and administrative roles. Known for excellent communication, multitasking, and conflict resolution skills, with a strong ability to prioritize and maintain professionalism in high-pressure situations. Seeking an opportunity to contribute positive energy and organizational skills to a dynamic team.
Overview
5
5
years of professional experience
Work History
Sales Associate/Cashier
Macy’s
Sacramento, CA
- Maintained a clean and organized work area, ensuring efficient operations and an excellent shopping experience
- Processed transactions quickly to minimize customer wait times
- Resolved customer complaints and escalated complex issues for further resolution
Customer Service Admin
LeafHome Solutions
02.2022 - 11.2022
- Delivered excellent customer service during inbound and outbound calls, building effective relationships with internal and external customers, as well as senior leaders
- Scheduled services for customers with local technicians and assisted with administrative tasks related to service and installation support
- Ensured quality assurance by reviewing completed service tickets in the region
- Provided timely and accurate data entry, remaining detail-oriented in all administrative tasks
Receptionist
WellQuest
Elk Grove, CA
07.2021 - 01.2022
- Managed a high volume of incoming calls, utilizing a multi-line phone system to direct inquiries and appointments
- Scheduled appointments, maintained daily office calendars, and organized office events
- Screened and verified visitors for security purposes, ensuring a safe and welcoming office environment
- Addressed and resolved resident complaints to achieve customer satisfaction
Call Center Representative
Peoplefinders.com
08.2019 - 03.2020
- Handled a high volume of inbound and outbound calls, delivering fast, friendly, and knowledgeable service
- Addressed customer concerns, reviewed account information, and provided solutions to enhance customer satisfaction
- Maintained strong call control, adhering to scripts while troubleshooting problems and ensuring customer resolutions
- Contributed to maintaining exceptional client service ratings on external audits
Customer Service Cashier
Chevron
08.2018 - 08.2019
- Processed transactions, educated customers on promotional offers, and ensured accurate cash handling
- Met productivity targets by delivering efficient and friendly service, while managing time-sensitive tasks
- Resolved issues related to delivery orders and maintained inventory control
Sales Associate
MarketSource
Sacramento, CA
07.2017 - 04.2018
- Provided product consultations, upselling and explaining unique features to customers
- Processed orders and coordinated product deliveries, maintaining organized merchandise
- Built strong customer relationships through personal connections and excellent service
Education
High School Diploma - undefined
Rio Cazadero High School
Sacramento, CA12.2015
Skills
- Record keeping & Bookkeeping
- Business Operations & Security Awareness
- Service-Oriented & Customer-Focused
- Multi-Line Phone Systems & Call Center Operations
- Multitasking & Prioritization
- Conflict Mediation & Problem Resolution
- Professional Presentation & Office Management
- Scheduling & Calendar Management
ADDITIONAL INFORMATION
- Punctual and reliable with a commitment to providing superior customer service.
- Demonstrated ability to work effectively in fast-paced, dynamic environments.
- Adaptable, patient, and detail-oriented, consistently striving for excellence in all professional tasks.
Timeline
Customer Service Admin
LeafHome Solutions
02.2022 - 11.2022
Receptionist
WellQuest
07.2021 - 01.2022
Call Center Representative
Peoplefinders.com
08.2019 - 03.2020
Customer Service Cashier
Chevron
08.2018 - 08.2019
Sales Associate
MarketSource
07.2017 - 04.2018
Sales Associate/Cashier
Macy’s
High School Diploma - undefined
Rio Cazadero High School