Rikky Munoz
Leesburg,VA
Summary
Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication. Organized installations with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record. Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
21
21
years of professional experience
Work History
Service Technician
Datawatch Systems
06.2003 - Current
- Diagnosed and troubleshot problems, repairing and restoring access control systems to peak performance.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Applied knowledge of standard equipment and manufacturer repair guidelines.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Demonstrated increased knowledge of company products and equipment.
- Assisted team members with equipment troubleshooting and diagnostics.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Evaluated systems according to predetermined checklist and noted issues.
- Efficiently troubleshot and repaired equipment to cut company costs and maximize productivity.
- Documented all changes and actions in computer-based tracking system.
- Serviced equipment for expedient repair and minimal downtime.
- Trained customer employees and managers on machine use and maintenance.
- Adjusted original installation plan and reviewed installations for compliance with local codes and good operating practices.
Lead Technician
Datawatch Systems
06.2003 - Current
- Planned, scheduled and delegated daily work to team of employees.
- Managed team performance by training, mentoring, disciplining and motivating employees.
- Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
- Implemented, configured and optimized safety standards.
- Repaired, upgraded and inspected electronic and mechanical systems.
- Conducted tests of components and systems to evaluate performance and identify concerns.
- Developed corrective action plans and prevention strategies to improve product reliability.
- Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
- Adhered to established policies and standards to safely complete projects.
- Implemented schematics, diagrams and written and verbal descriptions to effectively solve engineering project issues.
Education
Associate of Applied Science - Electronics Technology
ITT Technical Institute Springfield
Virginia, VA06.2002
High School Diploma -
Miami Senior High School
Miami, FL06.1994
Skills
- Attention to Detail
- Service Ticket Accuracy
- Valid Driver's License
- Power Tool Proficiency
- Customer Relationship Management
- Testing and Analysis
- Expertise in Installations
- Hand Tool Knowledge
- Preventive Maintenance
- Equipment Inspection
- Adaptable and Flexible
- Diagnosis and Troubleshooting
- Work with Minimal Supervision
- Document Management
- Operating Test Equipment
- Service Call Response
- Safety Procedures Adherence
- Professional and Courteous
- Technician Assistance
- Installation and Repair
- Project Management
- Verbal and Written Communication
- Equipment Demonstration
- Analytical Thinking
- Troubleshooting Abilities
- Technical Document Reading
- Remote Programming
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of staff members.
- Collaborated with team of in the development of projects.
- Achieved results by completing tasks with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved results through effectively helping with tasks.
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Service Technician
Datawatch Systems
06.2003 - Current
Lead Technician
Datawatch Systems
06.2003 - Current
Associate of Applied Science - Electronics Technology
ITT Technical Institute Springfield
High School Diploma -
Miami Senior High School
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