Summary
Overview
Work History
Education
Skills
Timeline
Generic

Riko Gonzalez

Weslaco

Summary

Detail-oriented professional with a strong background in inventory management and customer service. Proven ability to implement process improvements and resolve customer inquiries efficiently. Dependable professional with strong background installing, maintaining, and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional. Reputable Technician with several years of hands-on experience monitoring and servicing systems and troubleshooting equipment. Analytical and logical team player recognized for handling tasks quickly and accurately. Comfortable working independently without supervision.

Overview

10
10
years of professional experience

Work History

Technician

Southern Tech Fab
Donna
07.2022 - 08.2025
  • Conducted regular audits to maintain accuracy of inventory records and systems.
  • Managed inventory levels to ensure optimal stock availability and organization.
  • Implemented process improvements to streamline inventory tracking and control procedures.
  • Collaborated with suppliers to coordinate timely deliveries and resolve discrepancies.
  • Coordinated inventory, stocking and ordering.
  • Received incoming shipments and verified items against purchase orders.
  • Prepared outgoing shipments by packing products according to standards.
  • Operated forklifts and pallet jacks for efficient material handling.
  • Collaborated with team members to streamline shipping processes.
  • Processed outbound shipments, including packing and labeling products for delivery.
  • Assisted customers with inquiries and product information to enhance satisfaction.
  • Processed orders and returns efficiently within the customer service system.
  • Resolved customer complaints through effective communication and problem-solving skills.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Customer Service Representative

Sams Club
Harlingen
10.2019 - 07.2022
  • Collected shopping carts from parking lot and store entrance areas.
  • Organized carts in designated storage areas for easy access.
  • Assisted customers by retrieving carts during peak shopping hours.
  • Maintained cleanliness of cart storage areas to ensure safety.

Customer Service Representative

Taco Loco
Santa Rosa
06.2015 - 10.2019
  • Greeted guests warmly upon arrival to enhance dining experience.
  • Assisted in maintaining cleanliness and organization of entry area.
  • Communicated effectively with kitchen staff regarding special requests.
  • Answered incoming calls with appropriate greeting and provided information about menu items.
  • Provided excellent customer service by actively engaging with guests and addressing needs.
  • Prepared food items according to restaurant standards and safety guidelines.
  • Operated kitchen equipment efficiently while maintaining cleanliness and organization.
  • Collaborated with team members to ensure smooth service during peak hours.

Education

High School Diploma -

Edcouch Elsa Highschool
Elsa, TX
06-2016

Skills

  • Inventory management
  • Process improvement
  • Forklift operation
  • Shipping coordination
  • Order processing
  • Customer relationship management
  • Time management
  • Effective communication
  • Quality control
  • Preventative maintenance
  • Attention to detail

Timeline

Technician

Southern Tech Fab
07.2022 - 08.2025

Customer Service Representative

Sams Club
10.2019 - 07.2022

Customer Service Representative

Taco Loco
06.2015 - 10.2019

High School Diploma -

Edcouch Elsa Highschool

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