Riky L Venis Gachette
Boston,MA
Summary
IT engineer with 10+ years supporting airport operations technology and enterprise environments. Proven track record reducing downtime, hardening access controls, and coordinating incident response across operations stakeholders. Deep experience with enterprise digital signage (FIDS/BIDS/GIDS) and airport resource systems (ARIS/BB, ARIS/CI). Brings clear communication, documentation discipline, and vendor coordination skills to lead day-to-day operations for mission-critical systems.
Overview
18
18
years of professional experience
1
1
Certification
Work History
IT Aviation Systems Support
Flytes Systems / Massport
01.2014 - Current
- Sustains mission-critical airport operations with an emphasis on enterprise digital signage (FIDS/BIDS/GIDS) and resource systems (ARIS/BB, ARIS/CI), ensuring information accuracy and playback reliability across terminals and roadway displays.
- Acts as Tier 2/3 escalation for outages, coordinates incident bridges with operations and communications, and drives rapid root-cause isolation and restoration. Reduced ticket resolution times by 20% by improving triage flows and expanding knowledge articles.
- Administers user access and permissions (Active Directory/M365); enforces least-privilege access, and audit readiness aligned with security policies.
- Plans and executes standard patch windows for endpoints/controllers; documents backout procedures, and validates rollback checkpoints.
- Partners with vendors and internal engineering to troubleshoot platform issues, schedule upgrades, and validate fixes in testing prior to production deployment.
- Maintains device inventories and field checklists; supports the lifecycle of desktops, signage controllers, and terminal/roadside hardware.
- Collaborates with Airport Operations to publish incident messaging and service advisories on signage during irregular operations.
- Develops and maintains SOPs and runbooks for routine work (content pushes, restarts, display/PC swaps), improving coverage and reducing handoff errors.
- Contributes to uptime, incident trend reporting for leadership reviews, recommends preventative actions, and monitoring thresholds.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Desktop / Network Technician
Partners HealthCare
01.2010 - 03.2014
- Installed and configured desktops, peripherals, and enterprise applications for over 500 staff; coordinated rollout plans and post-deployment support.
- Supported LAN/WAN environments in partnership with network teams, improving overall uptime and reliability.
- Implemented HIPAA-aligned data protection and endpoint security measures; tracked remediation through ticketing and change windows.
- Delivered on-site/remote troubleshooting, reducing open tickets by 25% through playbooks and user enablement.
- Installed and configured network hardware, ensuring optimal performance and connectivity.
Security IT Dispatcher
Securitas Security (Dana-Farber Cancer Institute)
01.2010 - 12.2012
- Operated CAD for emergency and non-emergency dispatch; monitored CCURE security systems to safeguard restricted facilities.
- Coordinated escalation paths to ensure staff and patient safety, and documented incidents to support audits and reviews.
- Coordinated daily security operations and ensured effective communication among team members.
- Monitored surveillance systems to identify and respond to potential security threats promptly.
QA Test Engineer
Infosys Technologies
06.2007 - 02.2009
- Executed software and hardware installations for enterprise clients; managed POS system upgrades and deployments.
- Documented defects, performed debugging assistance, and executed test cases/scripts to validate functionality and performance.
- Developed automated test scripts to enhance software testing efficiency.
Education
Bachelor of Science - Management Information Systems
Drexel University
Philadelphia, PASkills
- Incident, Problem & Change: Serves as Tier-2/3 escalation; runs structured triage, documents RCAs, and executes planned maintenance with rollback plans
- Stakeholder Coordination: Partners with Airport Operations and Communications to manage service advisories and incident messaging across terminals/roadways
- Vendor & Delivery: Coordinates with platform vendors and internal engineering on upgrades, hotfixes, and validation testing prior to production cutover
- Enterprise Digital Signage (FIDS/BIDS/GIDS)
- Airport Operations Support
- Documentation (SOPs/Runbook)
- Vendor/Stakeholder Coordination
- Operating Systems: Windows, Linux, macOS
- Networking/Security: LAN/WAN, VPN, Firewalls, Endpoint Security, CCURE
- Tools/Platforms: Enterprise digital signage (FIDS/BIDS/GIDS), Resource Management Systems (ARIS/BB, ARIS/CI), Remote Support/Deployment
- Friendly, positive attitude
- Customer service
Certification
- Google IT Support Professional Certificate
- CompTIA A+
- Security+ (In Progress)
Operations
- Incident Response
- Patch Management
- Compliance (FAA/HIPAA)
- Deployment & Imaging
Timeline
IT Aviation Systems Support
Flytes Systems / Massport
01.2014 - Current
Desktop / Network Technician
Partners HealthCare
01.2010 - 03.2014
Security IT Dispatcher
Securitas Security (Dana-Farber Cancer Institute)
01.2010 - 12.2012
QA Test Engineer
Infosys Technologies
06.2007 - 02.2009
Bachelor of Science - Management Information Systems
Drexel University