Dynamic and results-driven professional with a strong background in customer service at Dream Gowns. Proven ability to enhance client experiences through effective teamwork and problem-solving. Skilled in maintaining a welcoming environment while achieving sales goals. Adept at managing high-pressure situations, ensuring satisfaction, and fostering lasting customer relationships.
• Assisted customers in selecting bridal gowns, prom dresses, and formalwear based on personal style, body type, and event requirements.
• Maintained knowledge of current fashion trends, designers, and store inventory to better serve client needs.
• Worked collaboratively with team members to meet and exceed sales goals.
• Maintained the showroom appearance by organizing merchandise, dressing mannequins, and ensuring dressing rooms were clean and welcoming.
• Built strong relationships with customers.
• Greeted customers warmly and provided customer service by taking orders, answering questions about flavors and products, and making recommendations.
• Handled cash register operations, processed payments, and provided correct change.
• Maintained cleanliness of work areas, including serving counters, toppings stations, and dining spaces, to ensure a sanitary environment.
• Followed proper food handling and safety procedures at all times.
• Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor• Answered customer questions about hours, seating, and menu information.• Maintained an organized waitlist for busy times, ensuring efficient seating of guests.