Rileigh Bickert

• Worked with a team performing manual and automated assembly manufacturing, filling, packaging, and labeling a pharmaceutical products.
• Perform daily maintenance and cleaning of equipment, tools, and workstations in coordinate with safety guidelines.
• Followed detailed instruction for each batch of product being manufactured.
• Provided support for packaging operations, including labeling containers per customer requirements.
• Prepared and package product for shipment according to customers specifications.

• Discovering customers needs by probing and asking the right question, then following up with the right solutions to connect them with products that best fit them.
• Ensuring customers have a valued experience by connecting their products protecting their products, as well as helping to set up their products before they leave the store.
• Maintaining brand standards by restocking products, keeping tables, fixtures, and demo devices clean.
• Prioritizing a positive and timely environment for customers by assisting them as they walk in along with adapting to assist multiple customers at once.
• Using creative ways to educate customers on new existing products by taking advantage of the Apple service, Today at Apple.

Progressing forward in a positive manner with attached AppleCare to customers products to ensure the best customer service-

• Quarter to date: 56%

• Week to date:89%

• Answered incoming customer calls regarding service, inquiries, billing questions, and general product information.
• Process orders, forms, and request.
• Provided customers with product information and resolve their issues in a timely manner.
• Process orders and shipments to ensure accurate delivery of merchandise.
• Provided technical support to assist customers with troubleshooting software and hardware problems.
• Handled cash transactions accurately, according to the established policies and procedures.
• Inventory levels on a daily basis and restocked shelves as needed.
• Conducted regular follow up calls with customers after purchases were complete.
• Schedule appointment for customers who needed assistance with product and installation or repairs.

• Inspected properties for weeds, pests, disease, and other issues that could affect the health of the grass or plants.
• Operated power sprayers and spreaders for the application of pesticides and fertilizers.
• Kept accurate records of chemical applications that is required by law.
• Provide an advice on property care of lawns and gardens.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Mixed, loaded, and applied herbicides, fungicides, insecticides, fertilizer, and other related products to customers yard according to label instruction.

• Maintained a clean and organized workspace for optimal productivity and safety.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Contributed to a positive team environment through effective communication.
• Managed time effectively to balance both FOH tasks and BOH responsibilities during rush hours.
• Controlled line and crowd with quick, efficient service.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.

• Welcomed customers and helped determine their needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.