RILES ALEXANDER

• Field service technician repairing appliances, including refrigerator cooling systems, washers, dryers, dishwashers, and microwaves
• Small electrical repairs and upgrades including fans, breaker boxes, minor plumbing, home theater installations, and smart home upgrades
• Ran marketing strategies for new job leads with Home Advisor, Angies List, Thumbtack, Networx, along with
• Google and social media campaigns.
• Managed day-to-day business operations.
• Consulted with customers to assess needs and propose optimal solutions.
• Trained and motivated employees to perform daily business functions.
• Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.

• Built customer wire harnesses for one off builds that used new age drivetrains in classic cars
• Harnesses, body control modules, engine and transmission computers were built and tuned to all work in unison
• These were designed by me and no blueprints were available to build from
• Engine and transmission tuning to maximize performance or efficiency and everything in between
• I constructed engines, fuel systems, and performed suspension enhancements after completing all electrical tasks.
• Chassis and component fabrication for finalizing project assemblies where part manufacturing was not available.
• This included MiG and Tig welding of steel and aluminum, use of metal breaks, pipe benders, and many specialty metal fabrication tools.
• Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
• Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.

Cab Trim Buy-off and off line Tech - After training throughout the full Cab Trim line, I moved to the final inspector of the cab before it was mounted to the sleeper.

I was transferred to working off-line where I resolved any issues that were not able to get repaired on-line

• Duties included: Interpreting engineering documents per planning instructions to match desired results.
• Providing feedback to engineering to resolve production issues/problems.
• Identify defective equipment, subassemblies, parts and instructions and then creating corrective actions to resolve problems
• Performed thorough inspections of incoming materials and outgoing products.
• Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
• Collaborated with production staff to improve processes, reduce defects and optimize quality.

• Managed the schedule, employees, and worked with clients to meet their expectations on custom builds
• Top sprayer at the shop with best efficiency and quality
• I have completed just over 400 (jeeps, trucks, cars) full exterior sprays
• Project installation lead - Created custom automotive designs utilizing lift kits, stereo systems, design and accent lighting, along with many other aftermarket and OEM parts.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

• Managed IT team, made sure all systems were running properly, kept all certifications up to date for IT systems.
• Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
• Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
• Coordinated IT operations activities to deliver smooth flow of daily business needs.
• Oversaw IT department operations and training.
• Built, repaired and installed computer-related hardware based on deployment procedures.
• Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.