Summary
Overview
Work History
Education
Skills
Timeline
Generic

Riley Allen

Missoula,MT

Summary

Dynamic and dedicated professional with a strong foundation in customer service, multitasking, and time management. Committed to delivering exceptional experiences that leave lasting impressions on customers while consistently meeting organizational needs through structured and efficient practices. Proven ability to thrive in high-pressure environments, quickly adapting to new challenges to enhance brand reputation. Eager to leverage transferable skills gained from a fast-paced deli setting into a new and rewarding opportunity.

Overview

3
3
years of professional experience

Work History

Deli Clerk

Safeway
06.2025 - 08.2025
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
  • Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Ensured optimal product quality with regular temperature checks on refrigeration units and promptly reporting any issues.
  • Offered product samples to customers, generating additional sales through taste-testing.

Team Member

Chick-fil-A
10.2024 - 04.2025
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Helped guests at tables when in need of assistance.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
  • Handled customer complaints professionally and efficiently, resulting in increased repeat business.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Supported overall team goals by assisting other staff members during peak hours as needed.
  • Assisted in training new team members, ensuring they were quickly able to provide excellent service to guests.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Served as an effective liaison between kitchen staff and customers, addressing any dietary restrictions or special requests accurately.
  • Learned all required tasks quickly to maximize performance.

Front of House Team Member

Burger King
08.2022 - 08.2024
  • Greeted guests and managed seating arrangements.
  • Assisted in taking orders and ensured accurate delivery of food items to customers.
  • Provided customer support with menu selection and answered questions about specials or other restaurant offerings.
  • Operated cash registers accurately and efficiently processed payments from customers.
  • Collaborated with kitchen staff to ensure timely delivery of all orders to customers.
  • Ensured compliance with health safety regulations in the restaurant setting.
  • Demonstrated excellent customer service skills by responding promptly to customer inquiries and complaints.
  • Performed cleaning duties such as sweeping, mopping, dusting, and wiping down surfaces.
  • Restocked necessary items like condiments, napkins, and cutlery.
  • Organized take-out orders for customers who requested them.
  • Processed credit card transactions quickly and accurately.
  • Assisted in training new team members on proper front-of-house operations.
  • Maintained a professional attitude while working under pressure during peak hours.
  • Greeted and talked pleasantly with customers to promote a positive image for business.
  • Explained menu items, took orders and delivered food courses according to instructions.
  • Worked with managers to report and resolve customer issues or concerns.
  • Trained and mentored new FOH staff in restaurant procedures, food safety, and customer service standards.
  • Maintained cleanliness of the dining area, including tables, chairs, floors, and windows.
  • Tracked inventory levels for food supplies and beverages.

Restaurant Hostess

Olive Garden Restaurant
05.2023 - 07.2023
  • Greeted customers and escorted them to their tables.
  • Assigned seating arrangements based on customer preferences and restaurant policies.
  • Provided menus and answered questions about menu items and specials.
  • Managed reservations, waitlists, and special requests for large parties.
  • Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
  • Assisted servers as needed including refilling beverages and clearing plates from tables.
  • Communicated with kitchen staff regarding customer feedback or complaints.
  • Restocked condiments, silverware, napkins, and tablecloths as needed.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas.
  • Adhered to all safety regulations set forth by the restaurant management team.
  • Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
  • Answered incoming calls with appropriate greetings and provided information about menu items or services offered.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders, and respond to service questions.
  • Answered telephone to provide dining information and take reservations.
  • Supported serving staff, food runners, and bussers to keep the dining room presentable and ready for guests.
  • Greeted guests and sat customers at tables or in waiting areas.
  • Stayed attentive to server availability and table turnover to seat guests quickly.
  • Accommodated guests with children and special needs to promote a comfortable dining experience.

Education

Bachelor - Criminology

University of Montana
Missoula, MT
05-2027

High School Diploma -

Post Falls High School
Post Falls, ID
06.2024

Skills

  • Money Handling
  • Training and Mentoring
  • Team Collaboration
  • Customer service
  • Cleanliness and sanitation
  • Honesty and integrity
  • Strong work ethic

Timeline

Deli Clerk

Safeway
06.2025 - 08.2025

Team Member

Chick-fil-A
10.2024 - 04.2025

Restaurant Hostess

Olive Garden Restaurant
05.2023 - 07.2023

Front of House Team Member

Burger King
08.2022 - 08.2024

Bachelor - Criminology

University of Montana

High School Diploma -

Post Falls High School

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