Riley Arroyo
Weymouth,MA
Summary
Dynamic and results-oriented manager with over 10 years of experience in customer service and hospitality. Demonstrated expertise in effectively managing large teams, fostering a positive and motivated work culture, and driving revenue growth through strategic sales analysis. Exceptional leadership skills with a strong focus on operational efficiency, customer satisfaction, and staff development. Highly skilled at gracefully navigating fast-paced settings while maintaining high standards of service and profitability.
Overview
4
4
years of professional experience
Work History
Manager
Bar Ella
11.2023 - 04.2024
- Collaborated with management and other team members to develop and execute a comprehensive opening plan
- Conducted training sessions for new staff members, focusing on company policies, procedures, and service standards
- Fostered a positive and collaborative team environment to ensure high staff morale and effective teamwork
- Helped implement health, safety, and sanitation protocols to comply with local regulations and company standards
- Assisted in the setup and testing of point-of-sale (POS) systems and other operational technologies
- Organized pre-opening events, such as soft openings and VIP nights, to gather feedback and make final adjustments
- Monitored customer feedback and made real-time adjustments to enhance the dining experience
Manager
Moonshine Beach
08.2021 - 05.2023
- Managed day-to-day operations of a high-volume nightclub, including staff supervision, inventory management, and customer service
- Led a team of over 100 employees, including bartenders, security, and support staff; implemented training programs to enhance performance and efficiency
- Coordinated and hosted events, including live music performances, themed nights, and private parties, ensuring seamless execution and customer satisfaction
- Worked closely with the marketing team to promote events and the nightclub through social media, email marketing, and local advertising
- Negotiated contracts with vendors and suppliers to ensure cost-effective procurement of inventory and supplies
- Maintained compliance with health and safety regulations, resulting in zero violations during tenure
- Monitored financial performance, prepared reports, and conducted sales forecasting to inform budgeting and strategic planning
- Developed creative concepts and themes for events, leading to increased attendance and customer engagement
- Managed logistics for events, including vendor coordination, setup, and breakdown, ensuring smooth operations
- Analyzed market trends and customer feedback to optimize marketing strategies and improve event offerings
Bar Manager
URBN Coal Fired Pizza
04.2020 - 05.2024
- Oversee daily operations: Manage staff, inventory, and customer service to ensure smooth functioning of the bar
- Develop and implement procedures: Establish protocols for bartending, ordering supplies, and handling customer complaints to maintain efficiency and consistency
- Train and supervise staff: Provide training on mixology, customer service, and safety procedures, and oversee performance to uphold quality standards
- Monitor financial performance: Track sales, expenses, and profit margins, and adjust pricing and inventory levels accordingly to maximize profitability
- Maintain compliance with regulations: Ensure adherence to licensing requirements, health and safety standards, and alcohol service laws to mitigate legal risks
- Foster a positive atmosphere: Cultivate a welcoming and enjoyable environment for customers through attentive service, engaging promotions, and well-executed events
Education
B.S. - KINESIOLOGY, Minor in Communications
UNIVERSITY OF HAWAII
HILO, HI01.2019
HIGH SCHOOL DIPLOMA - undefined
WEST HAWAII EXPLORATIONS ACADEMY
01.2015
Skills
- Team Leadership
- Inventory Management
- Event Planning and Coordination
- Social Media Marketing
- Financial Reporting and Budgeting
- Customer Service Excellence
- Vendor Relations
- Health and Safety Compliance
- Point of Sale (POS) Systems
- Adaptability
- Quick Learner
- Conflict Resolution
- Cocktail development
Timeline
Manager
Bar Ella
11.2023 - 04.2024
Manager
Moonshine Beach
08.2021 - 05.2023
Bar Manager
URBN Coal Fired Pizza
04.2020 - 05.2024
HIGH SCHOOL DIPLOMA - undefined
WEST HAWAII EXPLORATIONS ACADEMY
B.S. - KINESIOLOGY, Minor in Communications
UNIVERSITY OF HAWAII
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