Riley Atkinson

• Supervised daily operations ensuring adherence to company policies and procedures.
• Developed and implemented process improvements enhancing operational efficiency.
• Trained and mentored team members fostering a collaborative work environment.
• Provided leadership direction and guidance throughout the organization; promoted a culture of collaboration among staff members.
• Performed root cause analysis on any issues that arose during production or service delivery processes; developed action plans to address problems quickly.
• Motivated and evaluated personnel for performance improvement and goal achievement.

• Running operations on both load ends

and Unloads

• Supervised teams and individuals, giving feedback on performance and setting goals for improvement.
• Coached new employees struggling with specific tasks.
• Monitored team operations and workflow during busy periods, making adjustments to improve pace.
• Set clear expectations for team members regarding their responsibilities.
• Trained new employees and provided ongoing support.
• Responded to and resolved employee relations issues expressed by team members.
• Recognized outstanding contributions from individual team members.
• Resolved conflicts between team members professionally and efficiently.
• Created detailed project plans, including deadlines and resources required.
• Dangerous Goods training to FAA compliance.
• Load planning for all local stations for inbound trucks to ramp.
• Optimized sort layout for more efficient and intuitive sort. All information saved to a sharepoint so all leaders have access.
• Trained handlers on safety protocols, package handling, and T-stacking procedures.
• Completed AIM2.0 and all pre-management fedex express training.