Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Riley Barela

San Diego,California

Summary

With a dynamic professional background spanning technical support, customer service, and victim advocacy, I bring a versatile skill set to contribute effectively in diverse roles. As a Technical Support Specialist at Tandem Diabetes Care, I excel in active listening, teamwork, empathy, adaptability, and technological proficiency, enhancing patient care. Starbucks experience showcases customer service, barista expertise, and effective team collaboration. As a Victim Advocate with the Greeley Colorado Police Department, I demonstrated skills in empathetic support, crisis intervention, case management, resource coordination, and legal advocacy. Educational background includes a Master of Science in Psychology and Bachelor degrees in Psychology & Criminal Justice. Certified in Adult and Pediatric First Aid/CPR/AED and specialized training in victim considerations. Committed to excellence, adaptability, and holistic care.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Technical Support Specialist III

Tandem Diabetes Care Inc.
San Diego, California
06.2021 - Current
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Developed and maintained strong relations with customers to meet quality expectations.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Provided comprehensive technical support to customers via telephone and email.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Worked collaboratively with members of the support team to ensure optimal patient outcomes.
  • Actively listened during conversation to identify if the patient was in danger due to high or low blood glucose levels.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Maintained records and completed extensive documentation according to FDA requirements per case.

Barista

Starbucks
Grand Junction, CO
05.2018 - 06.2021
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Trained new baristas.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Recognized by management for providing exceptional customer service.

Victim Advocate

Greeley Colorado Police Department
Greeley, CO
01.2019 - 12.2020
  • Provided emotional support and comfort to victims of crime.
  • Used active listening skills and supportive diction to cultivate client rapport and open communication.
  • Interviewed victims and recorded impact statements for records and court proceedings.
  • Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve treatment goals.
  • Supported crisis intervention and advocacy for victims of crime.
  • Advised clients on options available to them such as filing a police report or seeking legal counsel.
  • Assisted individuals through criminal justice process, providing information and support.
  • Educated victims on their rights under the Victims' Bill of Rights Act.
  • Assisted in filing compensation claims with the state or local Victim Compensation Board.
  • Acted as liaison between victims and law enforcement agencies to assist with filing police reports and explain informed consent.

Education

Master of Science - Forensic Psychology

Grand Canyon University
Phoenix, AZ
11-2023

Bachelor of Arts - Psychology

University of Northern Colorado
Greeley, CO
05-2020

Bachelor of Arts - Criminal Justice

University of Northern Colorado
Greeley, CO
05-2020

Skills

  • Client Confidentiality
  • Case Management
  • Stress Management
  • Documentation and Reporting
  • Client Advocacy
  • Case Documentation
  • Emergency Response Training
  • Patient-Centered Care
  • High-Risk Populations Identification
  • Trauma Informed Care Framework
  • Exceptional Customer Service
  • Positive and Professional
  • Active Listener
  • Team Leadership
  • Incident Management
  • Accurate Documentation
  • Troubleshooting and Diagnosing
  • Customer Experience Management

Certification

Adult and Pediatric First Aid/CPR/AED Certified

DECEMBER 2023-2025

  • Certificate awarded by the Americal Red Cross-California.

Office for Victims of Crime Training & Technical Assistance Center Certifications
JANUARY 2024

  • Specific Considerations - Homeless Populations
  • Basics - Suicide Prevention for Victims of Crime
  • Specific Considerations - Victims with Substance Use Issues
  • Specific Considerations - Victims with Mental Health Issues

References

References available upon request.

Timeline

Technical Support Specialist III

Tandem Diabetes Care Inc.
06.2021 - Current

Victim Advocate

Greeley Colorado Police Department
01.2019 - 12.2020

Barista

Starbucks
05.2018 - 06.2021

Master of Science - Forensic Psychology

Grand Canyon University

Bachelor of Arts - Psychology

University of Northern Colorado

Bachelor of Arts - Criminal Justice

University of Northern Colorado

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Riley Barela