Riley Brokaw
Lenox
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Great working with customers or clients of all kinds. Able to professionally handle conflict. Dynamic food service professional with experience at Taco Bell, recognized for exceptional customer service and effective time management. Skilled in food safety and sanitation practices, I excel in high-pressure environments, consistently enhancing customer satisfaction and fostering team collaboration. Proven ability to resolve complaints and promote brand loyalty, ensuring repeat business.
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Overview
4
4
years of professional experience
Work History
Food Champion
Taco Bell
03.2025 - 04.2025
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Managed time effectively during busy periods while still maintaining focus on delivering top-notch meals.
- Demonstrated strong communication skills when working with fellow staff members, fostering a cohesive team atmosphere.
- Prepared variety of foods according to customers' orders or supervisors' instructions by following approved procedures.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
- Expedited orders for increased customer satisfaction during peak service hours.
- Collaborated with team members to maintain smooth workflow and provide exceptional dining experience.
Cashier
Caseys's General Stores
04.2022 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Worked with floor team and managers to meet wide range of customer needs.
Waitress
Tiger Den
05.2021 - 05.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
Music
Northwest Missouri State University
Maryville, MODiploma -
Lenox High School
Lenox, IA05.2024
Skills
- Food safety
- Sanitation practices
- Food presentation
- Culinary expertise
- Activities leadership
- Recreational supervision
- Safety and supervision
- Friendly and respectful
- Creative thinking
- Caring and responsible
- Time management
- Observing and monitoring behavior
- Safety awareness
- Problem-solving
- Punctual and reliable
- Coordination and teamwork
- Child safety
- Decision-making
- Attention to detail
- Age-appropriate activities
- Child advocacy
- Crisis management
- Team Training
- Teamwork
- Sales and customer service
- Adherence to high customer service standards
- Excellent customer service
Timeline
Food Champion
Taco Bell
03.2025 - 04.2025
Cashier
Caseys's General Stores
04.2022 - 08.2024
Waitress
Tiger Den
05.2021 - 05.2023
Music
Northwest Missouri State University
Diploma -
Lenox High School
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