Timothy Candow
Strongsville
Summary
Dynamic logistics and flight scheduler at Aitheras Aviation Group, adept at enhancing customer relations and streamlining operations. Proven ability to manage complex logistics while maintaining meticulous records. Recognized for exceptional problem-solving skills and a strong work ethic, ensuring timely project completion and client satisfaction.
Overview
11
11
years of professional experience
Work History
Logistics & Flight Scheduler
Aitheras Aviation Group
Cleveland
03.2023 - Current
- Respond to emails and phone calls about new or existing quotes on Medical, Organ, and charter flights.
- Responsible for inputting information accurately and efficiently into the system regarding each new quote or confirmed trip.
- Complete all logistics and planning for confirmed trips, including but not limited to contacting all FBOs, confirming crew, planning fuel stops, arranging hotels, car rentals, and ground transportation, confirming payments, setting up customs approvals, following all TSA preflight checklists, and communicating relevant information with the client, crew, and management.
- Maintain track flight information and promptly report any diversions and emergencies to management.
- Collaborated with maintenance teams to schedule timely aircraft inspections and repairs.
- Communicated schedule changes effectively throughout the organization when necessary.
- Developed and maintained scheduling procedures to ensure timely completion of projects.
- Maintained accurate records of all tasks completed by the team.
- Assigned tasks to appropriate personnel based on their skill level and availability.
General Manager
Cleveland Pizza Company
Wickliffe
07.2020 - 03.2023
- Excels in Customer relations, making sure each customer is greeted with a warm welcome and any issues are promptly resolved.
- Responsible for Cash control and Theft audits.
- Continuously trained, hired, and maintained a well rounded team that strived to provide exceptional customer service at all times.
- Maintained growth in sales over an extended period of time while also meeting food cost and labor goals to ensure profitability.
- Oversaw daily operations to ensure smooth restaurant functionality.
- Developed and implemented marketing strategies to boost customer engagement.
- Maintained inventory levels and managed supplier relationships effectively.
Mill & Secondary Operations Expert
Brighton Best International
Strongsville
07.2022 - 02.2023
- Respond to emails and phone calls about new or existing quotes on secondary product processes.
- Responsible for inputting information accurately and efficiently into the system regarding each new quote or Work Order.
- Enter Work Orders into the system once sales order is received from a quote.
- Maintain a tracking information spreadsheet that I designed in order to efficiently follow up with vendors on getting the processed parts completed in a timely manner.
Claims Central Loss Reporting Representative
Progressive
Wickliffe
10.2021 - 07.2022
- Excels in Customer relations, making sure each customer is greeted with a warm welcome and any issues are promptly resolved.
- Responsible for inputting information accurately and efficiently into the system regarding each new claim.
- Takes the time to learn what is the best way to assist the customer calling about existing claims, and transferring them to the proper assistance.
- Maintains a professional, calm presence even when the customer is upset or not sure what they need to do.
General Manager
Antonio's Pizza
Broadview Heights
07.2014 - 07.2020
- Excels in Customer relations, making sure each customer is greeted with a warm welcome and any issues are promptly resolved.
- Responsible for Cash control and Theft audits.
- Continuously trained, hired, and maintained a well rounded team that strived to provide exceptional customer service at all times.
- Maintained growth in sales over an extended period of time while also meeting food cost and labor goals to ensure profitability.
Education
Vocational Degree - Electronics and Computer Technology
Polaris Career Center
Middleburg Heights06.2005
High School Diploma -
Strongsville High
Strongsville, OH06.2005
Skills
- Proficient with technology
- Excellent Customer service
- Able to multitask efficiently
- Strong work ethic
- Great communication skills
- Quick learner
- Open to constructive feedback
- Customer relationship management
- Record keeping
- Inventory management
- Attention to detail
- Problem solving
- Team building
- Data entry
Languages
English
Timeline
Logistics & Flight Scheduler
Aitheras Aviation Group
03.2023 - Current
Mill & Secondary Operations Expert
Brighton Best International
07.2022 - 02.2023
Claims Central Loss Reporting Representative
Progressive
10.2021 - 07.2022
General Manager
Cleveland Pizza Company
07.2020 - 03.2023
General Manager
Antonio's Pizza
07.2014 - 07.2020
Vocational Degree - Electronics and Computer Technology
Polaris Career Center
High School Diploma -
Strongsville High