Riley Carlson
Miami,FL
Summary
Proven team player and efficient communicator, I excelled at Starbucks by enhancing customer loyalty and satisfaction through exceptional service and speedy transactions. Skilled in POS systems and adept at cash handling, I contributed to promotional successes, boosting foot traffic. My friendly demeanor and ability to resolve complaints increased repeat business, underscoring my commitment to excellence.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
07.2022 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Used POS system to accurately enter orders and process payments.
- Controlled line and crowd with quick, efficient service.
Juice Bar Barista
Carrot Express
05.2020 - 03.2021
- Collaborated with team members to optimize workflow and provide exceptional customer experiences.
- Actively participated in routine inventory audits, identifying discrepancies early on which helped maintain accurate stock levels.
- Contributed ideas for promotional events or collaborations that led to increased foot traffic at the juice bar location.
- Developed strong relationships with customers, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by providing efficient and friendly service at the juice bar.
Education
Associate of Arts - Hospitality Administration And Management
Broward College
Fort Lauderdale, FL05-2027
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Exceptional customer service
- Cash Register Operation
- POS Systems
- Product Upselling
- Speedy and efficient
- Active listener
Timeline
Barista
Starbucks
07.2022 - Current
Juice Bar Barista
Carrot Express
05.2020 - 03.2021
Associate of Arts - Hospitality Administration And Management
Broward College
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