Riley Catlett
Cape Coral,United States
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
PrivateSky Aviation Services
12.2022 - Current
- Working at this FBO has given me knowledge of the aviation field and insight into its inner workings, whether it's teamwork, customer service, operations, safety, communications or services.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Customer Service Trainer
Publix
08.2020 - 12.2022
- Collaborated with management to assess staff development needs and created customized training accordingly.
- Established and maintained quality control standards.
- Trained and mentored new personnel hired to fulfill various roles.
- Provided coaching and mentoring to employees.
- Enhanced customer service skills by conducting engaging training sessions for new employees.
- Identified areas of improvement in employee performance and provided targeted coaching to address specific needs.
- Created a positive learning environment by fostering open communication and constructive feedback during training sessions.
Education
Associate's degree -
Florida Southwestern State College
Fort Myers, FL06.2024
Bachelor of Science - Supervision And Management
Florida SouthWestern State College
Fort Myers, FL11-2025
High school diploma or equivalent -
Oasis High School
Cape Coral, FL05.2021
Technical Or Occupational Certificate - Aviation
Paragon Flight
Fort Myers, FLSkills
- Customer Service
- Active Listening
- Critical Thinking
- Data Entry
- Microsoft Office
- Staff Training
- Clerical Support
- Key stakeholder relationship building
- Staff education and training
References
Dominick Dedominicis, PrivateSky Aviation Services, Operations Manager, 239-318-9555, dominick.dedominicis@privatesky.net
Timeline
Customer Service Representative
PrivateSky Aviation Services
12.2022 - Current
Customer Service Trainer
Publix
08.2020 - 12.2022
Associate's degree -
Florida Southwestern State College
Bachelor of Science - Supervision And Management
Florida SouthWestern State College
High school diploma or equivalent -
Oasis High School
Technical Or Occupational Certificate - Aviation
Paragon Flight
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