Riley Chapin
Boynton Beach,FL
Summary
Dynamic and results-driven sales professional with 25+ years of experience driving revenue growth, building lasting customer relationships, and leading high-performance teams. Skilled in account management, business development, and consultative selling within the packaging distribution industry. Proven ability to exceed sales targets, expand market share, and deliver exceptional customer experiences while optimizing operations and supply chain performance.
Overview
2024
2024
years of professional experience
Work History
Branch Manager
ADCSC Packaging
01.2021 - 12.2023
- Led branch operations to optimize sales, customer service, and achieve organizational goals.
- Directed sales, customer service, and procurement functions for a high-volume distribution center.
- Partnered with the sales team to drive account growth, optimize customer experience, and expand product adoption.
- Liaised with customers and vendors via email, online meetings, or phone calls to identify and address needs.
- Supported business development initiatives, collaborating with sales to identify upselling and cross-selling opportunities that increased revenue and customer spend.
- Established and strengthened key customer relationships, introducing new products and educating on applications to drive adoption.
- Resolved escalated customer issues, improving retention and enhancing satisfaction.
- Implemented process improvements in customer service and order management, reducing errors and accelerating fulfillment.
- Monitored KPIs, including response times, resolution rates, and customer satisfaction, to improve service delivery.
Customer Service Manager
ADCSC Packaging
2014 - 12.2020
- Led the inside sales team in delivering exceptional customer service, enhancing satisfaction and loyalty.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Mentored junior team members on best practices for inside sales techniques, fostering a culture of continuous improvement within the department.
- Conducted regular performance reviews, identifying areas for improvement and implementing action plans for success.
Inside Sales Representative
ADCSC Packaging
01.1998 - 2008
- Developed and maintained strong client relationships to drive sales growth.
- Managed accounts, supported sales activities, and delivered customer service to strengthen relationships.
- Increased sales by expanding product adoption across existing accounts and securing new customer contracts.
- Delivered tailored solutions based on customer needs, ensuring long-term satisfaction and loyalty.
- Collaborated with cross-functional teams to streamline sales processes and improve customer satisfaction.
Senior Inside Sales Representative
ADCSC Packaging
2008 - 2014
- Consistently exceeded individual and team sales quotas by implementing targeted sales strategies.
- Developed sales forecasts and partnered with sales reps to capture market trends, driving new business development.
- Built strong customer relationships, leading to repeat business and long-term account retention.
- Created tailored sales presentations for potential clients, highlighting product features and benefits specific to their needs.
Education
Bachelor of Science - Retail Merchandising
Stephen’s College
Columbia, MO1988
Skills
- Business development & account growth
- Contract negotiation & closing
- Team leadership & training
- Customer relationship management
- CRM & ERP Systems (Salesforce, HubSpot)
- Attention to detail & active listening
- Sales forecasting & pipeline management
- Customer retention & relationship management
Timeline
Branch Manager
ADCSC Packaging
01.2021 - 12.2023
Inside Sales Representative
ADCSC Packaging
01.1998 - 2008
Customer Service Manager
ADCSC Packaging
2014 - 12.2020
Senior Inside Sales Representative
ADCSC Packaging
2008 - 2014
Bachelor of Science - Retail Merchandising
Stephen’s College
TECHNOLOGIES
- Microsoft Office
- ERP (AS400)
- CRM (Salesforce, HubSpot)
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