To leverage my strong organizational, communication, and administrative skills to contribute to the efficient operation and growth of a dynamic office environment. Seeking opportunities for professional development and teamwork in a diverse and collaborative workspace.
Hi, I’m
Riley Cook
Maspeth,NY
Summary
Overview
7
years of professional experience
Work History
Sferrazza Rio A DO
Administrative Assistant/Receptionist
01.2021 - 02.2022
Job overview
- Assisted in maintaining department SLAs by efficiently processing basic transactions and servicing patient requests with a sense of urgency and accuracy
- Demonstrated technical savviness by quickly learning and navigating various electronic medical systems and databases to access patient information and update records
- Developed strong communication skills through interactions with patients, team members, and other medical professionals
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Scheduled office meetings and client appointments for staff teams.
- Built and cultivated relationships with the team, internal business partners, and patients.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
The Long Room
Server
11.2021 - 09.2023
Job overview
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Banter Irish Bar & Kitchen
Hostess
06.2016 - 05.2018
Job overview
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Pennsylvania State UniversityUniversity Park, PA
Bachelor of Science from Finance
05.2024
University Overview
- GPA: 3.59
- Dean's List Fall 2022 & Spring 2023
- Blue&White Society Member
Skills
- Administrative Support
- Excel
- Outlook
- MSFT Suite
- Tableau
- Quickbooks
- Google Drive
- Time Management
- Multitasking
- Customer Care
- Written and Verbal Communication
- Positive and Professional
- Customer and Client Relations
- PC Proficiency
Timeline
Server
The Long Room
11.2021 - 09.2023
Administrative Assistant/Receptionist
Sferrazza Rio A DO
01.2021 - 02.2022
Hostess
Banter Irish Bar & Kitchen
06.2016 - 05.2018
Pennsylvania State University
Bachelor of Science from Finance
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