Riley Cotner
Nixa,United States
Summary
Dynamic and reliable professional with a strong foundation in guest service, team leadership, and operational efficiency. Recognized for the ability to stay composed under pressure, communicate effectively across departments, and adapt quickly to changing environments. Brings a proactive mindset to solving challenges and improving workflows. Experienced in training and mentoring peers, fostering collaborative teams, and ensuring high-quality service in fast-paced settings. Committed to personal growth and contributing positively to any organization.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Supervisor
The Ozark Community Center
Ozark, MO
09.2022 - Current
- Supervised daily front desk operations, ensuring efficient check-ins, checkouts, and reservations.
- Resolved customer complaints and addressed inquiries to enhance guest satisfaction.
- Delegated tasks to staff, establishing priorities and goals to optimize performance.
- Trained employees on best practices and protocols to maintain high productivity levels.
- Monitored front desk staff, ensuring adherence to customer service standards.
- Mentored new hires on procedures, compliance requirements, and performance strategies.
- Collaborated with management to identify and implement efficiency improvement strategies.
- Cultivated lasting relationships with guests to foster loyalty and repeat business.
Data Entry Clerk
TForce freight
Springfield, MO
05.2022 - 09.2022
- Transferred data from hard copies to digital databases, organizing information in new formats.
- Checked source documents against entered data to ensure accuracy.
- Compiled data from source documents prior to entry for enhanced efficiency.
- Organized files based on established procedures for easy retrieval.
- Followed up on pending tasks to guarantee timely completion.
- Operated various office equipment, including scanners and printers, as needed.
Childcare Provider
Nixa Community Center
Nixa, MO
01.2021 - 05.2022
- Cultivated positive relationships with families through regular communication regarding child development.
- Maintained clean and organized play areas to promote a safe environment.
- Facilitated motor skill development via active playtime activities like running and jumping.
- Promoted positive behaviors such as patience and respect among peers and teachers.
- Established supportive environments welcoming to children
Education
Associate of Arts - General Studies
Ozarks Technical Community College
Springfield, MO12-2024
High School Diploma -
Nixa High School
Nixa05-2022
Bachelor of Arts - Major- Public Relations. Minor- Marketing.
Missouri State University
Springfield, MOAffiliations
- Convoy of Hope Volunteer
Accomplishments
- 4.0 GPA from Nixa High School
- Graduated from Ozarks Technical Community College on the Dean's List
- Maintained leadership role at work while being a full-time college student
Certification
- Hootsuite Social Media Marketing Certification
- Hubspot Social Media Marketing Certification
- Muck Rack- Fundamentals of Social Media Certification
- Muck Rack- Media Measurement Certification
- Muck Rack- Media Relations Certification
References
References available upon request.
Timeline
Front Desk Supervisor
The Ozark Community Center
09.2022 - Current
Data Entry Clerk
TForce freight
05.2022 - 09.2022
Childcare Provider
Nixa Community Center
01.2021 - 05.2022
Associate of Arts - General Studies
Ozarks Technical Community College
High School Diploma -
Nixa High School
Bachelor of Arts - Major- Public Relations. Minor- Marketing.
Missouri State University
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