Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Riley Crosby

Brunswick,GA

Summary

Encouraging employee and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Banquet Server

Sea Island Resort
06.2022 - Current
  • Responded to guest inquiries and requests promptly and courteously.
  • Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
  • Boosted banquet sales through effective upselling techniques and knowledgeable recommendations on menu items or beverage options.
  • Carried out professional service, retaining polite and friendly approach at all times.

Assistant

Peach Buns Swimwear
12.2019 - Current
  • Expedited project completion times due to the ability to multitask effectively under tight deadlines.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Increased efficiency by implementing new processes and providing administrative support to management.
  • Demonstrated adaptability by quickly mastering new skills as needed for various projects.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Increased customer service success rates by quickly resolving issues.

Desk Receptionist

Ocean Petroleum
02.2022 - 03.2023
  • Skillfully navigated multiple software programs simultaneously while completing data entry tasks, improving time management abilities.
  • Resolved customer problems and complaints.
  • Achieved accurate record-keeping through meticulous attention to detail during data entry and document management activities.
  • Answered central telephone system and directed calls accordingly.

Assistant Manager

Habana Brisa/ Hawaiian Tropic
12.2020 - 02.2022
  • Reviewed sales to assess company efficiency.
  • Implemented staff training programs and improving customer service skills.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Created employee schedules.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Recruited, interviewed and hired employees.

Sales Associate

Walgreens
09.2019 - 08.2020

Head Hostess

Catch 228
04.2018 - 07.2019
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.

Education

BBA - Health Administration

College of Coastal Georgia
Brunswick, GA
01.2025

High School Diploma -

Glynn Academy
Brunswick, GA
06.2022

Skills

  • Quality Assurance
  • Hospitality service expertise
  • Financial Management
  • Product Management
  • New Business Development
  • Customer Relations
  • microsoft/excel
  • Payment Collection

Certification

serve safe certificate

certificate of excellence

highest honor (highschool)

Eng1 Medical certificate

Basic safety training certificate

CPR training certificate

Timeline

Banquet Server

Sea Island Resort
06.2022 - Current

Desk Receptionist

Ocean Petroleum
02.2022 - 03.2023

Assistant Manager

Habana Brisa/ Hawaiian Tropic
12.2020 - 02.2022

Assistant

Peach Buns Swimwear
12.2019 - Current

Sales Associate

Walgreens
09.2019 - 08.2020

Head Hostess

Catch 228
04.2018 - 07.2019

BBA - Health Administration

College of Coastal Georgia

High School Diploma -

Glynn Academy

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Riley Crosby