Riley Daniels
Springfield,MO
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
4
4
years of professional experience
Work History
Manager
Menards
Springfield, MO
01.2023 - Current
- Started as a part time team member and was promoted to a 2nd Assistant manager within 6 months and then promoted to a 1st assistant manager 5 months after that.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Maintained adequate staffing to meet objectives within budget.
- Minimized staff turnover through appropriate selection, orientation and training.
- Coached, mentored and trained team members in order to improve their job performance.
Server
Las Margaritas Restaurant
Van Buren, MO
04.2020 - 11.2022
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained a high standard of customer service while working in a fast pace environment.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
Education
Associate of Arts - Business Administration And Management
Ozarks Technical Community College
Springfield, MO05-2024
High School Diploma -
Van Buren High School
Van Buren, MO05-2023
Skills
- Customer Engagement
- Relationship Building And Management
- Customer Relationship Management
- Staff Development
- Closing sales
- Sales methods
- Sales experience
- Personnel Conflict Resolution
- Staffing Requirements
- Sales Strategies
- Sales Training
- Staff Motivation
- Set Design
- Good Judgment
- Team Player
- Customer Service
- Deadline-Oriented
- Work Delegation
- Inbound And Outbound Calling
Timeline
Manager
Menards
01.2023 - Current
Server
Las Margaritas Restaurant
04.2020 - 11.2022
Associate of Arts - Business Administration And Management
Ozarks Technical Community College
High School Diploma -
Van Buren High School
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