Summary
Overview
Work History
Education
Skills
Timeline
Generic

Riley Decker

NRH,TX

Summary

Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Promoted customer satisfaction by managing team to achieve specific purchase order and delivery date based on priority. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Shift Supervisor

STARBUCKS COFFEE COMPANY
09.2021 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Leveraged store data to accurately forecast inventory needs and reduced store waste by 10%.
  • Responsible for an average of $60,000 in cash flow operations per week.
  • Managed cross-functional team of 3-11 individuals, increased business efficiency by 15%.
  • Mentored new employees as well as current employees on solution selling strategies, customer relationship management, and advanced product knowledge.
  • Assisted in elevating inspection rating by at least 40% increase.

Co-Manager

Sonic Drive In
03.2019 - 08.2021
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Approved regular payroll submissions for employees.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Controlled costs to keep business operating within budget and increase profits.
  • Onboarded new employees with training and new hire documentation.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Defined clear targets and objectives and communicated to other team members.

Education

Bachelor of Arts - Applied Business And Technology Solutions

Arizona State University
Tempe, AZ
08.2025

High School Diploma -

Richland High School
North Richland Hills, TX
05.2021

Skills

  • Schedule Management
  • Inventory Control
  • Customer-Oriented
  • Staff Scheduling
  • Inventory Control and Record Keeping
  • Cash Handling Expertise
  • Staff Management
  • Training and Mentoring
  • Inventory Management
  • Production Management
  • Safety Understanding
  • Financial Management
  • Leasing and Sales
  • Business Development
  • Workforce Management
  • Operations Management

Timeline

Shift Supervisor

STARBUCKS COFFEE COMPANY
09.2021 - Current

Co-Manager

Sonic Drive In
03.2019 - 08.2021

Bachelor of Arts - Applied Business And Technology Solutions

Arizona State University

High School Diploma -

Richland High School

Similar Profiles

CREATE PROFILE
Riley Decker