Riley Dehn
Queenstown,MD
Summary
Dynamic professional with a proven record in customer relationship management and administrative leadership. Known for effective communication and team collaboration, ready to enhance operational efficiency and support organizational goals.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Master at Arms
United States Navy Reserve, USNR
New Castle, Delaware
10.2022 - Current
- Provides ceremonial support for the Washington DC Region, facilitating high-profile events including presidential inaugurations, Naval Academy graduations, and Naval Air shows.
- Manages administrative operations for 75 sailors, ensuring effective coordination and communication.
- Committed to one weekend a month and two weeks annually as a Navy reservist.
Command Master at Arms
United States Navy, USN
Baltimore, Maryland
09.2025 - 09.2026
- Supported security operations for 1,300 reserve sailors and 52 active-duty staff, ensuring safety and readiness.
- Managed a security program for the sixth largest reserve command in Navy during one year of active duty service.
- Developed and conducted emergency response plans and drills in collaboration with team members, enhancing preparedness.
- Trained new personnel on safety procedures and security measures.
- Maintained accountability for weapons, ammunition, keys, and other sensitive items.
- Addressed inquiries and concerns from sailors, delivering effective customer service and fostering a supportive environment.
- Utilized various Microsoft platforms, including Teams, Outlook, and SharePoint for communication.
Lead Sales Associate
Bayshore Marine Service
Annapolis, Maryland
10.2024 - 09.2025
- Achieved significant sales growth in marine diesel engines for Yanmar, Cummins, John Deere, and Northern Lights.
- Oversaw $800,000 inventory of marine diesel engine parts, ensuring optimal stock levels to meet customer demand.
- Managed online store operations for global shipping of parts and engines, facilitating timely delivery to customers.
- Maintained availability of popular items through strategic stock management.
- Utilized Oracle NetSuite for improved inventory and cash flow management processes.
- Responded to customer inquiries via calls, emails, and texts to enhance satisfaction.
- Departed for active-duty military service; company ceased operations in March 2026.
Garage Door Technician
Armins Garage Doors
Grasonville, Maryland
06.2022 - 10.2024
- Installed and repaired residential and commercial garage doors and openers.
- Diagnosed issues and performed troubleshooting on malfunctioning systems.
- Maintained tools and equipment for optimal performance and safety.
- Followed up with customers after completion of jobs in order to confirm satisfaction levels.
Education
Associate of Arts - Transfer Studies
Anne Arundel Community College
Arnold, MD05-2024
Skills
- Security management
- Customer relationship management
- Customer support
- Administrative leadership
- Microsoft Office Suite
- Team collaboration
- Effective communication
- Reliability
Certification
- Counterbalance & Rough Terrain Forklifts Operator - 2024
- OSHA 10-Hour Construction - 2024
- Scissor Lift Operator Certification - 2024
Accomplishments
- Navy and Marine Corps Achievement Medal - 2026
Timeline
Command Master at Arms
United States Navy, USN
09.2025 - 09.2026
Lead Sales Associate
Bayshore Marine Service
10.2024 - 09.2025
Master at Arms
United States Navy Reserve, USNR
10.2022 - Current
Garage Door Technician
Armins Garage Doors
06.2022 - 10.2024
Associate of Arts - Transfer Studies
Anne Arundel Community College