Summary
Overview
Work History
Education
Skills
Timeline
Generic
Riley Derflinger

Riley Derflinger

Tampa

Summary

Dynamic and dedicated professional with extensive experience at The Brass Tap, excelling in customer service and cash handling. Proven ability to multitask and collaborate effectively, ensuring a positive dining experience. Skilled in bartending and upselling, consistently enhancing guest satisfaction while maintaining a friendly and organized work environment.

Overview

2
2
years of professional experience

Work History

Server/Waiter/Bartender

The Brass Tap
Land O' Lakes
06.2024 - Current
  • Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner
  • Managed multiple tables simultaneously during peak hours while maintaining attention to detail and providing personalized service
  • Collaborated with team members to create a positive dining experience for guests by assisting with table setup, refilling drinks, clearing plates, and resetting tables
  • Resolved guest complaints or concerns promptly and professionally, ensuring customer satisfaction at all times
  • Maintained cleanliness of work areas including dining room floors, tables, chairs, utensils, glassware, etc
  • Assisted in training new waitstaff on restaurant policies/procedures as well as menu knowledge to ensure consistent quality of service
  • Maintained a positive attitude and always has a smile on my face to help provide a happy healthy work environment

Golf Associate

Popstroke
Wesley Chapel
02.2023 - Current
  • Serve alcohol, and ice cream
  • Greet and check out customers
  • Seat and bus tables
  • Run drinks out to course
  • Money handling
  • Customer service skills
  • Greeted customers upon arrival to the facility.

Bartender

Ivy Rose Night Club
Tampa
06.2023 - 09.2023
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Cleaned and organized bars.
  • Provided drink suggestions to customers based on their preferences.
  • Processed payments accurately and efficiently with POS system.
  • Assisted in setting up the bar for service shift.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Performed opening and closing duties including restocking supplies.
  • Developed good working relationships with fellow employees through effective communication.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.

Education

Associate of Arts -

Pasco Hernando State College
Wesley Chapel, FL
04.2025

High School Diploma -

Sunlake High School
Land O' Lakes, FL
05.2022

Skills

  • Communication skills
  • Cash handling
  • POS
  • Bartending
  • Customer service
  • Sales and Upselling
  • Collaboration and Teamwork
  • Multitasking
  • Time Management
  • Friendly, Positive Attitude
  • Organizational Skills
  • Active Listening
  • Self Motivation
  • Hard worker
  • Serving
  • Outdoor work
  • Restaurant experience

Timeline

Server/Waiter/Bartender

The Brass Tap
06.2024 - Current

Bartender

Ivy Rose Night Club
06.2023 - 09.2023

Golf Associate

Popstroke
02.2023 - Current

Associate of Arts -

Pasco Hernando State College

High School Diploma -

Sunlake High School

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