Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Riley Dollison

Kent,OH

Summary

Dynamic and results-driven professional with extensive experience in customer service and team leadership at Taco Bell. Proven ability to enhance customer satisfaction through effective problem-solving and staff training. Skilled in money handling and maintaining operational accuracy, fostering a motivated team environment to achieve business goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant Manager

Taco Bell
01.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Ensured store cleanliness, safety, and organization to improve client experience.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Carpenter

RMTrim Carpentry
01.2022 - 12.2022
  • Completed installations of building structures, trim, flooring, and cabinetry.
  • Demonstrated versatility in carpentry techniques, working proficiently with both hand tools and power tools to achieve desired results.
  • Specialized in specific carpentry tasks such as framing, finish work, or restoration projects to provide clients with tailored services and high-quality results.
  • Demonstrated close attention to detail to verify quality and accuracy of work.
  • Optimized workspace organization by maintaining a clean, safe, and efficient work environment throughout each project''s duration.

Assistant Manager

Taco Bell
11.2019 - 12.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Shift Lead

McDonald's
01.2017 - 11.2019
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Education

High School Diploma -

Streetsboro Highschool
Streetsboro, OH
05.2019

Skills

  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Goal setting
  • Policy enforcement
  • Customer Service
  • Money handling

Certification

Servsafe certified

Timeline

Assistant Manager

Taco Bell
01.2023 - Current

Carpenter

RMTrim Carpentry
01.2022 - 12.2022

Assistant Manager

Taco Bell
11.2019 - 12.2021

Shift Lead

McDonald's
01.2017 - 11.2019

High School Diploma -

Streetsboro Highschool