Riley Donohoo
Nyssa
Summary
Dynamic professional with extensive experience at Staples, excelling in customer relationship management and team leadership. Proven track record in driving sales and enhancing customer satisfaction through effective conflict resolution and strategic operations management. Adept at training teams to achieve goals, ensuring a positive environment and operational excellence.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Staples
05.2025 - Current
- Managed day-to-day operations to meet performance, quality and service expectations. Increased store's ESP (Extended Services Percentage) by just under 10% in six-months in-role.
- Handle all escalated customer concern's to ensure positive customer relations. Received over 15 positive reviews of customer service.
- Drive sales for all products in store while offering extended services and protection plans to ensure a positive customer experience.
- Coach, train, and guide all team members to achieve store goals and ensure a positive environment.
- Work with the General Manager to attain sales goals, profit margins, and execute store-wide initiatives.
- Engaged in professional development opportunities to enhance skills relevant to assistant management role.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Print & Marketing Supervisor
Staples
05.2024 - Current
- Developed and executed marketing campaigns to enhance brand awareness and drive customer engagement. Increased store's ATB (Attainment to Budget) by 15% in the one year in-role to further store profits.
- Analyzed market trends and customer feedback to refine promotional strategies.
- Trained and mentored junior team members on best practices in printing and marketing techniques for customers.
- Oversaw order and fulfillment of supplies to ensure all orders were able to be completed with all necessary resources.
- Optimized email campaigns to increase open and click-through rates. Increased customer rewards by 20% overall in one year to further customer relations.
- Managed budget allocation and resource utilization to maximize marketing ROI.
Head Cashier
Home Depot
08.2023 - 04.2024
- Supervised daily cash register operations, ensuring accurate transactions and customer satisfaction.
- Trained new cashiers on POS systems and company policies for seamless integration into team.
- Developed efficient checkout processes to minimize wait times during peak hours.
- Managed cash handling procedures, maintaining compliance with financial regulations and company standards.
- Conducted regular audits of cash drawers to ensure accuracy and accountability in financial reporting.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
Education
High School Diploma -
Nyssa High School
Nyssa, OR05-2023
Skills
- Customer relationship management
- Sales strategy implementation
- Team training and development
- Operations management
- Conflict resolution techniques
- Customer service
- Team leadership
- Decision-making
- Time management
- Goal setting
Timeline
Assistant Manager
Staples
05.2025 - Current
Print & Marketing Supervisor
Staples
05.2024 - Current
Head Cashier
Home Depot
08.2023 - 04.2024
High School Diploma -
Nyssa High School