Summary
Overview
Work History
Education
Skills
Timeline
Generic

RILEY FEATHERSTONE

Quincy,IN

Summary

Hardworking and passionate OWNER with strong organizational skills, eager to grow my company. Ready to lead my team & achieve company goals.

Overview

7
7
years of professional experience

Work History

OWNER

ROX N DIRT LLC
08.2021 - Current
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Managed day-to-day business operations.
  • Trained and motivated employees to perform daily business functions.
  • Prepared bank deposits and handled business sales, returns and transaction reports.

Scale House Operator

Martin Marietta
03.2019 - 09.2021
  • Improved efficiency by streamlining scale house operations and implementing updated procedures.
  • Enhanced customer satisfaction by providing prompt and accurate weighing services.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and regulations.
  • Collaborated with truck drivers and site personnel to resolve any weight discrepancies or issues promptly.
  • Ensured equipment functionality by conducting routine maintenance checks on scales and related equipment.
  • Achieved safer working conditions by enforcing strict safety guidelines for all scale house visitors.
  • Assisted in inventory management by tracking incoming materials, updating stock levels, and informing site personnel of shortages or surplus.
  • Contributed to overall business growth through the development of strong working relationships with customers and suppliers.
  • Demonstrated excellent communication skills when coordinating with transportation companies regarding scheduling and load information updates.
  • Managed financial transactions accurately, ensuring proper payments were collected for services rendered while also preventing fraud or theft incidents.
  • Operated weigh scales and issued tickets when necessary.
  • Maintained tidy work area to reduce likelihood of accidents.
  • Communicated with operators to share information related to product.
  • Answered customer calls professionally and routed to appropriate person.
  • Greeted customers and provided excellent service to internal and external clients.
  • Dispatched orders to drivers for efficiency.

Owner

SILVER LADY SALOON & STAGE
01.2018 - 10.2019
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Managed day-to-day business operations.
  • Trained and motivated employees to perform daily business functions.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Launched new products and services with thorough market research, leading to increased revenue growth.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.

Bank Teller

OWEN COUNTY STATE BANK
12.2016 - 06.2018
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Streamlined teller operations for better workflow by implementing time-management strategies.
  • Enhanced branch sales through cross-selling bank products and services to customers.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
  • Collaborated with team members to achieve monthly sales targets and provide exceptional service to customers.
  • Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Educated customers on banking products, enabling them to make informed decisions about their finances.
  • Processed loan payments accurately, contributing to the overall efficiency of branch operations.
  • Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
  • Exceeded personal sales goals consistently by proactively engaging with customers and identifying their financial needs.
  • Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Provided customer records, account statements and copies of checks.
  • Counted and packaged currency and coins.
  • Educated customers on use of banking website and mobile apps.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Placed orders for customer checks and verified starting numbers.
  • Assisted with training of new tellers on policies and procedures.
  • Followed up on customer complaints and provided solutions to enhance customer satisfaction.
  • Maintained friendly and professional customer interactions.

Education

High School Diploma -

Tipton High School
05.2016

Skills

  • Business Management
  • Operations Management
  • Employee Development
  • Client Service
  • Project estimating
  • Staff Management
  • Staff hiring
  • Team Oversight
  • Employee Training
  • Customer Service
  • Work Planning and Prioritization
  • Sales Planning
  • Bookkeeping
  • Schedule Management

Timeline

OWNER

ROX N DIRT LLC
08.2021 - Current

Scale House Operator

Martin Marietta
03.2019 - 09.2021

Owner

SILVER LADY SALOON & STAGE
01.2018 - 10.2019

Bank Teller

OWEN COUNTY STATE BANK
12.2016 - 06.2018

High School Diploma -

Tipton High School

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RILEY FEATHERSTONE