Riley Finer
5600 Camerata Way, Apt. #258, St. Louis Park,MN
Summary
Reliable and upbeat employee with significant experience in community engagement, customer service, administrative assistance, and digital marketing. Successful at promoting customer satisfaction, with effective communication skills and diligent attention to individual needs. Comfortable with being uncomfortable and eager to learn new skills. Dedicated and dependable relationship- builder with excellent work ethic and superior organizational strengths. Proficient in Microsoft programs, Google services and products, and general computer troubleshooting.
Overview
13
13
years of professional experience
Work History
Communications Coordinator
University of Iowa Office of Community Engagement
07.2023 - Current
- Produce Office of Community Engagement's (OCE's) monthly newsletter, with a reach of 3,500 subscribers and average open rate of 74%.
- Maintain OCE website, creating new pages, converting site to new CMS, and meeting accessibility standards.
- Create OCE marking and promotional materials and impact reports.
- Assist with OCE trainings and events such as Hawkeye Caucus at the Iowa State Capitol and Community-Engaged Network workshops.
- Write and edit content for operations, marketing and public relations needs.
- Assist with planning, production and execution of targeted email campaigns, digital signage boards, and special event flyers.
- Deliver clear, concise reports to senior leadership on the effectiveness of various communication strategies.
Administrative Services Coordinator
Shelter House
09.2022 - 02.2023
- Assisted clients at the emergency shelter and in permanent supportive housing units.
- Developed thorough, 37-page onboarding guide that was then distributed throughout organization for new hires in order to simplify training process.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Sorted and distributed office mail and updated organization contacts.
- Monitored safety compliance to maintain strict standards and protect team members and clients from harm.
Administrative Asst./Digital Marketing Specialist
The Johnson Team - Skogman Realty
03.2022 - 09.2022
- Completed necessary office tasks such as mailing out envelopes, running errands to purchase and replenish office supplies, keeping track of office orders, and solving various miscommunications.
- Strengthened brand communication with in-depth analyses of competitors, market changes, and identification of target audiences.
- Maximized strategic approaches by keeping close watch on various metrics to measure performance and making appropriate adjustments.
- Produced monthly reports outlining progress and identifying weak spots based on specific marketing KPIs such as organic social media engagement, and ROI.
Customer Experience Advisor
Warby Parker
08.2021 - 03.2022
- Secured a spot in company's top 25% ranked Advisors, described most often by customers as "speedy", "knowledgeable", and "friendly".
- Processed invoices, collaborated with internal team members, updated prescriptions in company database, checked inventory online for lens and style availability, and retrieved delivery tracking information quickly.
- Remedied tense emails and phone conversations regarding inconveniences by empathizing with and reassuring customers, providing effective solutions, and thoroughly explaining details.
- Documented customer interactions in database to maintain customer service history.
Scorer
Pearson
03.2021 - 07.2021
- Scored 7th- and 8th-grade writing skills in essay portions of Texas and Kentucky state assessments STAAR and K-PREP.
- Strictly adhered to assessment rubrics to give each response "scores" rather than let personal opinions result in subjective "grades".
- Regularly performed above and beyond expected rates of scoring 25 responses per hour with 60%, oftentimes scoring over 40 responses per hour while maintaining 80-100% validity, meeting requirements for top daily incentives.
- Communicated with scoring leaders to discuss and collaborate ideas on appropriate scoring for gray-area responses.
Barista
The Java House
08.2016 - 03.2018
- Multitasked by taking and remembering orders while engaging in meaningful conversations with customers.
- Established personalized and fun rapport with each customer, promoting a welcoming and comfortable environment.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Learned to anticipate and plan for hectic periods in the shop, always maintaining supply levels in counter and customer areas to meet demands.
Cashier/Baker
Cookies & More
07.2012 - 11.2015
- Became extremely proficient in all store operations.
- Completed cashier transactions and prepared beverages and bakery orders for customers.
- Provided quality customer service by effectively handling customer questions and helping to determine their needs.
- Coached new employees through situations at their skill level while overseeing other store demands.
Education
Bachelor of Arts - Psychology
UNIVERSITY of IOWA (UI)
Iowa City, IA12.2020
IOWA CITY WEST HIGH SCHOOL
Iowa City, IA03.2015
Skills
- Analytical Skills
- Communications Strategies
- Interpersonal Skills
- Conflict Mediation
- Computer Software Proficiency
- Leadership
- Organization Skills
- Passionate and Motivated Self-Starter
Volunteer History
University of Iowa Dance Marathon 2016 to 2017
- Raised $3,500 total from creative fundraising efforts.
- Was recognized as one of the top 30 fundraisers out of over 1,500 members.
Johnson County Relay for Life 2013 to 2015
- Created and was captain of my own team of 6-9 members for 3 years.
- Organized fundraising initiatives with my teammates so effective that we became the top fundraising team of 17 total at the annual event in 2015.
The Pittsburgh Project 2011 to 2014
- Participated in The Pittsburgh Project's annual week-long mission for 4 years.
- Repaired the homes of people living below the poverty line while creating positive and respectful relationships with the homeowners.
- Learned about the challenges those living in poverty face daily, and how to be an active and empathetic listener when they describe their realities.
Additional Information
www.linkedin.com/in/riley-finer
Timeline
Communications Coordinator
University of Iowa Office of Community Engagement
07.2023 - Current
Administrative Services Coordinator
Shelter House
09.2022 - 02.2023
Administrative Asst./Digital Marketing Specialist
The Johnson Team - Skogman Realty
03.2022 - 09.2022
Customer Experience Advisor
Warby Parker
08.2021 - 03.2022
Scorer
Pearson
03.2021 - 07.2021
Barista
The Java House
08.2016 - 03.2018
Cashier/Baker
Cookies & More
07.2012 - 11.2015
Bachelor of Arts - Psychology
UNIVERSITY of IOWA (UI)
IOWA CITY WEST HIGH SCHOOL
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