Riley Franson
Santa Clarita,CA
Summary
Dependable team member, successful in providing fast, high-quality customer service to guests in all settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers and management.
Overview
2
2
years of professional experience
Work History
Lead In Training
Six Flags Magic Mountain
06.2023 - 08.2023
- Trained new team members on company policies, procedures, and best practices, improving overall team efficiency.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Food Service Team Member
Six Flags Magic Mountain
08.2021 - 05.2023
- Enhanced customer satisfaction by providing efficient and friendly service during food preparation and order delivery.
- Maintained a clean and sanitary work environment by adhering to strict health and safety guidelines, ensuring a safe dining experience for all customers.
- Earned recognition from management for consistent punctuality, strong work ethic, and excellent teamwork skills.
- Greeted customers at counter to fulfill requests and answer questions.
Education
High School Diploma -
Golden Valley High School
Santa Clarita, CA05.2023
Skills
- Staff Leadership
- Cleaning and Sanitation
- Time Management
- Customer Service
- Workplace Safety
- Teamwork and Collaboration
- Flexible Schedule
- Clear Communication
Timeline
Lead In Training
Six Flags Magic Mountain
06.2023 - 08.2023
Food Service Team Member
Six Flags Magic Mountain
08.2021 - 05.2023
High School Diploma -
Golden Valley High School
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