Riley Freitas
Summary
Service-oriented professional with 2+ years of experience in restaurant settings as a busser and banquet server. Proven ability to enhance guest experiences through teamwork and dedication. Committed to contributing to organizations that prioritize hospitality and community engagement.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Old Spaghetti Factory
Medford, Oregon
04.2025 - Current
- Greeted customers, answered questions, and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Provided exceptional customer service in a fast-paced dining environment.
- Took and processed customer orders accurately and efficiently.
Driver / Delivery
Amazon
09.2024 - 04.2025
- Customer Service Excellence: Delivered 180+ daily packages with a 99% on-time rate, resolving issues promptly and maintaining professionalism in high-pressure scenarios.
- Efficient Time Management: Optimized routes to meet strict deadlines in fast-paced environments, ensuring timely service.
- Detail-Oriented Operations: Achieved 100% accuracy in verifying addresses and package details, ensuring precision.
- Team Collaboration: Partnered with warehouse teams to streamline operations, mirroring teamwork needed to coordinate with kitchen staff and servers.
Delivery / Installation
Temco
11.2023 - 08.2024
- Excelled in fast-paced, customer environments by delivering in-home appliance installations, building skills in clear communication, anticipating client needs, and resolving concerns promptly.
- Proven team player with a focus on efficiency, collaborating with drivers, technicians, and vendors to ensure seamless service and customer satisfaction.
Busser / Banquet Server
Taprock NW Grill
10.2021 - 10.2023
- Supported seamless dining experiences by efficiently resetting tables, ensuring a clean and welcoming environment for 100+ daily guests.
- Collaborated with servers and kitchen staff to prioritize tasks during peak hours, improving table turnover by 20%.
- Received consistent praise from management for reliability, attention to detail, and positive attitude in fast-paced settings.
- Served up to 200 guests per event, delivering polished service for weddings, corporate gatherings, and private parties.
- Demonstrated adaptability by memorizing complex menus, dietary restrictions, and event timelines to ensure guest satisfaction.
- Assisted in training 3 new hires on busser, & banquet protocols, fostering a collaborative team environment.
Skills
- Guest Service Excellence
- POS System Proficiency
- Food Safety Certified
- High-Volume Service
- Conflict Resolution
- Multitasking in Fast-Paced Environments
- Team Collaboration
- Menu Knowledge
- Strong Communication
- Emotional Intelligence
Certification
Food Handler's Certification
References
- Samuel (Ace) Ventura, (541) 659-8938, General Manager at Taprock NW Grill
- David Gutierrez, (714) 746-7111, Driver Manager at Temco
Timeline
Server
Old Spaghetti Factory
04.2025 - Current
Driver / Delivery
Amazon
09.2024 - 04.2025
Delivery / Installation
Temco
11.2023 - 08.2024
Busser / Banquet Server
Taprock NW Grill
10.2021 - 10.2023
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