Robert Friedlieb
Colquitt,GA
Summary
Results-driven professional with a strong focus on operational excellence and customer satisfaction. Experienced Front Office Supervisor known for delivering high-quality service and efficiently addressing inquiries. Proven Store Manager adept at setting clear objectives and fostering team collaboration to enhance revenue and customer loyalty. Strategic leader with a track record of successful recruitment, training, and team motivation in retail environments.
Overview
34
34
years of professional experience
Work History
Store Manager
Home Depot
Tallahassee, FL
10.2012 - 04.2025
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Prepared staff work schedules and assigned team members to specific duties.
- Maintained accurate records of employee performance reviews.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Formed and sustained strategic relationships with clients.
- Performed regular price checks to ensure competitive pricing.
Assistant Store Manager
Home Depot
Bainbridge, GA
08.2005 - 09.2012
- Maintained inventory by checking merchandise to determine levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Active Duty
US Navy
Norfolk
07.1991 - 07.1995
- Ensured that all work was performed in accordance with established safety guidelines.
- Developed plans for maintenance activities related to existing systems onboard ships.
- Replaced defective wiring in accordance with technical instructions from the manufacturer.
- Diagnosed malfunctioning wiring using test equipment to locate faults.
Education
Associate of Science - Business
Darton College
Albany GaSkills
- Inventory management
- Sales analysis
- Visual merchandising
- Customer service
- Staff scheduling
- Employee training
References
References available upon request.
Timeline
Store Manager
Home Depot
10.2012 - 04.2025
Assistant Store Manager
Home Depot
08.2005 - 09.2012
Active Duty
US Navy
07.1991 - 07.1995
Associate of Science - Business
Darton College
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