Riley Garrison
Hamilton
Summary
Compassionate STNA with a proven track record at Huntington Court Nursing Home, excelling in patient care and safety precautions. Skilled in dressing and feeding assistance, I enhance patient comfort while maintaining HIPAA compliance. Recognized for effectively managing high-pressure situations and fostering a supportive environment for both patients and staff.
Overview
5
5
years of professional experience
Work History
Stna
Huntington Court Nursing Home
03.2023 - Current
- Assisted with patient transfer and ambulation.
- Assisted patients in daily activities, promoting their independence and dignity.
- Kept accurate records of patients' care, condition, and progress.
- Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Safely transported patients throughout the facility using proper transfer techniques and equipment.
- Participated in professional development opportunities to stay current in STNA best practices and industry trends.
Expo/togo Host
Texas Roadhouse
11.2021 - 02.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Delivered pick-up and curbside orders to guests.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Togo Host/ Cashier
Wings on Brookwood
11.2019 - 02.2020
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Assisted customers with returns, refunds and resolving transaction issues.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Learned duties for various positions and provided backup at key times.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
High School Diploma -
Hamilton High
Hamilton Ohio Stna - Stna
Butler Tech
Hamilton Ohio Skills
- End-of-life care
- HIPAA compliance
- Dressing assistance
- Bathing assistance
- Feeding assistance
- Patient care
- OSHA standards
- Strong teamwork
- Customer interaction
- Cleaning and sanitizing
- Taking orders
- Food preparation
- Cash handling expertise
- Supply restocking
Safety precautions
- Food safety measures
- Food safety
- Cross-training
- Strong work ethic
- Customer service
- Email and phone orders
- Cash handling
- Quality control
- Food running
- Table bussing
- Front-of-house display creation
- Food inspection
- Point of sale (POS) system operations
- Take-out service
- Hostess support
Languages
English
Full Professional
Timeline
Stna
Huntington Court Nursing Home
03.2023 - Current
Expo/togo Host
Texas Roadhouse
11.2021 - 02.2023
Togo Host/ Cashier
Wings on Brookwood
11.2019 - 02.2020
High School Diploma -
Hamilton High
Stna - Stna
Butler Tech
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