Riley Gillespie
Summary
Experienced and thoughtful medical receptionist adamant in proving excellent administrative and clerical support in a high volume medical office. Oversees schedules, taking messages, outgoing and incoming calls, insurance verifications, as well as treating patients with care and respect. Manages front desk of office independently for all clerical duties all while keeping a high level of professionalism and personalism to make the patients feel comfortable. Brings a sense of ease with genuine conversations with patients to support their health and satisfaction with the practice.
Organized former Assistant Manager of H2ooohh! Indoor Waterpark. Experienced in hands in customer service to achieve customer satisfaction. Committed to providing excellent customer service and operational compliance. Responsible and experienced team leader well-educated in customer service and operations management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Receptionist
St. Luke's Health Network
01.2024 - Current
- Supported office staff and operational requirements with administrative tasks.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Waterpark Assistant Manager
Split Rock Resort
01.2021 - 08.2023
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Helped oversee daily operations of the park, managing staff and inventory.
- Assisted with new employee training and conducted performance reviews to track overall progress.
- Led and directed team members on effective methods, operations and procedures to ensure safety and satisfaction for guests and employees alike.
- Oversaw daily finanical transactions and manged cash flow to support profitability.
- Conducted safety audits to ensure staff is up to date on new procedures and knowledge provided to the facility under NASCO.
Education
Psychology
Lehigh Carbon Community College
Schnecksville, PASkills
- Medical office administration
- Patient scheduling
- Patient relations
- HIPAA guidelines
- Appointment scheduling
- Payment collection
- Insurance verifications
- Patient registration
- Client satisfaction
- Staff management
- Customer Service
- Money handling
- First aid
- Team motivation
Certification
First Aid, CPR, and AED
Deep Water Lifeguard
Timeline
Medical Receptionist
St. Luke's Health Network
01.2024 - Current
Waterpark Assistant Manager
Split Rock Resort
01.2021 - 08.2023
Psychology
Lehigh Carbon Community College
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