Summary
Overview
Work History
Education
Skills
Timeline
Generic

Riley Gilmond

Morongo Valley,CA

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

8
8
years of professional experience

Work History

Shift Leader

Smoke Depot
09.2022 - Current
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Completed cash and credit card transactions accurately using POS software.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.

Meat and Seafood Clerk

Shaw's Supermarket
01.2022 - 04.2022
  • Demonstrated versatility by cross-training in various roles within the meat and seafood department for maximum efficiency during busy periods.
  • Managed daily shipments of fresh meat and seafood products by prioritizing their proper storage upon delivery effectively.
  • Ensured accurate pricing and labeling of merchandise by keeping track of price changes or promotional offers diligently.
  • Conducted regular temperature checks to ensure food safety standards were consistently met in all areas of the department.

Pizza Delivery Driver

Domino's Pizza
07.2021 - 01.2022
  • Improved customer satisfaction by consistently delivering orders on time and with accuracy.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Maintained a clean driving record, ensuring safe and responsible transportation of food items.
  • Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.

Line Operator

Barry Callebaut
03.2020 - 07.2021
  • Communicated effectively with team members across departments for seamless coordination during shift transitions and critical operations updates.
  • Followed job order for product specifications, dimensions, tolerances, and sequence of operations.
  • Collaborated with team members to achieve daily production targets and consistently meet deadlines.
  • Provided timely feedback to supervisors regarding any potential issues or areas for improvement in the production process.

Cashier

Shaw's Supermarkets
07.2018 - 01.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Produce Clerk

Shaw's Supermarket
10.2015 - 09.2017
  • Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
  • Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
  • Improved customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
  • Checked for outdated and overripe grocery items and removed from inventory.

Education

High School Diploma -

Essex High School
Essex Junction, VT
06.2018

Skills

  • Positive Attitude

  • Cash Handling

  • Problem-Solving

  • Customer service focus

Timeline

Shift Leader

Smoke Depot
09.2022 - Current

Meat and Seafood Clerk

Shaw's Supermarket
01.2022 - 04.2022

Pizza Delivery Driver

Domino's Pizza
07.2021 - 01.2022

Line Operator

Barry Callebaut
03.2020 - 07.2021

Cashier

Shaw's Supermarkets
07.2018 - 01.2020

Produce Clerk

Shaw's Supermarket
10.2015 - 09.2017

High School Diploma -

Essex High School

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Riley Gilmond